Customer Service Training Workshops
EnterTraining® On-site Customer Service Classes
Invite our staff trainer to conduct your next customer service training session – ideal for call center agents and customer service staff. Telephone Doctor offers proven on-site training workshops for delivery at your location or off-campus meeting. These comprehensive half-day workshops feature an interactive presentation delivered in a classroom format for up to 25 attendees per workshop. Topics include the full spectrum of telephone skills training, customer service skills, irate call resolution, proactive customer service and much more.
We use a trademarked combination of laughter and learning known as EnterTraining®. The benefit of this style is that your team members enjoy the workshops and retain the message longer. Our delivery methods subscribe to the notion that adults improve performance by hearing, seeing and doing.
Our Workshops Employ These Essential Instructional Techniques:
- Video Vignette Examples
- Instructor-led Presentations
- Interactive Group Activities
- Individual Skill Practice
- Note Taking and Workbook Exercises
Learn More About Our Popular Workshops
- Communications & Customer Service Skills
- Exceeding Customer Expectations
- Internal Customer Service Skills
- Coaching For Managers