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Telephone Doctor customer service training
ServiceSkills.com customer service elearning
ServiceSkills.com customer service elearning

Customer Service Training Workshops

EnterTraining® On-site Customer Service Classes

Invite our staff trainer to conduct your next customer service training session – ideal for call center agents and customer service staff. Telephone Doctor offers proven on-site training workshops for delivery at your location or off-campus meeting. These comprehensive half-day workshops feature an interactive presentation delivered in a classroom format for up to 25 attendees per workshop. Topics include the full spectrum of telephone skills training, customer service skills, irate call resolution, proactive customer service and much more.

We use a trademarked combination of laughter and learning known as EnterTraining®. The benefit of this style is that your team members enjoy the workshops and retain the message longer. Our delivery methods subscribe to the notion that adults improve performance by hearing, seeing and doing.

Our Workshops Employ These Essential Instructional Techniques:

  • Video Vignette Examples
  • Instructor-led Presentations
  • Interactive Group Activities
  • Individual Skill Practice
  • Note Taking and Workbook Exercises

Learn More About Our Popular Workshops

For full details, please contact us or call Cheryl at 314.291.1012.