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Telephone Doctor customer service training
ServiceSkills.com customer service elearning
ServiceSkills.com customer service elearning

Take Your Organization To The Next Service Level

Takes your organization to the next service level by exceeding customers’ expectation! Teaching skills and techniques to be more proactive, seize rapport-building opportunities, encourage add-on sales, assist with the retention of customers, while offering consistent service to both internal & external callers.

Details of This Workshop

  • Duration: 4 Hours (Includes Two, 10-minute Breaks)
  • Audience: Skilled Support, Sales & Customer Service Staff, Management, Trainers

Highlights & Skills Learned

  • Effective techniques to handle difficult customers
  • Learn add on and soft question techniques to raise sales
  • How various forms of communication influence all aspects of life
  • Correct techniques for various challenging workplace and personal situations
  • How to avoid de-sensitization
  • Importance of tone of voice
  • Problem Solving
  • Differences found in passive, average and proactive customer service representatives
  • Telephone Doctor’s Tools of Proactivity
  • Taking advantage of rapport-building opportunities
  • How to recover business opportunities
  • Managing the feelings of disappointed customers

More Info:

For a personalized quote and full details, please contact Cheryl Thiede at 314.291.1012 or moc.rotcodenohpeletnull@lyrehc.