Customer Service Training Online
Customer Service | Team Building | Mentoring
ServiceSkills.com empowers your staff with the business communication skills training needed to elevate service, enhance teamwork & help managers lead more effectively. Your team will benefit from hundreds of proven online learning modules. Topics include the full spectrum of customer service, client retention, employee relations, team building, email etiquette, conflict resolution and management development topics. This system features video lessons, quizzes, answer feedback, key point reminders and certificates of completion. A robust administrative management system empowers managers with the ability to monitor performance, recognize gaps and track progress.
Learn why over 30,000 organizations depend on these techniques to empower their Customer Service Staff, CSRs, Call Center Agents, Technical Support Team, Admin Support & Help Desk Employees with the skills to succeed.
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ServiceSkills.com features eLearning access to 120+ performance enhancing training modules in these 11 best-selling series:
- Telephone Doctor® Customer Service Series
- Service Matters℠ Roundtable Series
- ServiceSims℠ Challenge Series
- Email Matters℠ The Art of Better Service
- 8 Keys To A More Respectful Workplace℠
- How To Be A Terrible Team Member℠
- What To Say When℠ Team Building Series
- What To Say When℠ Conflict Resolution Series
- What To Say When℠ Mentoring Series
- Newmarket Learning℠ Leadership Series
- Houndville℠ Animated Workplace Series
Get the tools needed to improve your Net Promoter Score (NPS). Request a demo code to evaluate this platform.