Customer Service Training Online
Customer Service | Team Building | Mentoring
ServiceSkills.com is America’s premier communication skills training platform. Available via a hosted solution or as Learning Management System courseware for your LMS, these award-winning eLearning modules deliver proven techniques to help your team navigate challenging customer service, supervisory and peer communication situations. All the soft-skills tools needed to improve your organization’s Net Promoter Score (NPS).
Course topics cover the full spectrum of customer service, client retention, employee relations, team building, email etiquette, conflict resolution and management development topics. This all-inclusive system features video lessons, quizzes, answer feedback, key point reminders and certificates of completion. A robust administrative management system empowers managers with the ability to monitor performance, recognize gaps and track progress.
Learn why over 30,000 organizations depend on these techniques to empower their Customer Service Staff, CSRs, Call Center Agents, Technical Support Team, Admin Support & Help Desk Employees with the skills to succeed.
ServiceSkills.com features eLearning access to 132 performance enhancing training modules in these 12 best-selling series:
- Telephone Doctor® Customer Service Series
- Service Matters℠ Roundtable Series
- ServiceSims℠ Challenge Series
- Email Matters℠ The Art of Better Service
- 8 Keys To A More Respectful Workplace℠
- Generations@Work℠ Leveraging the Potential of Millennials
- How To Be A Terrible Team Member℠
- What To Say When℠ Team Building Series
- What To Say When℠ Conflict Resolution Series
- What To Say When℠ Mentoring Series
- Newmarket Learning℠ Leadership Series
- Houndville℠ Animated Workplace Series