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ServiceSkills.com customer service elearning

Behavior-based Interviewing

A Question of Evidence: The Behavior-Based Interview

It’s a fact. Some candidates shine at the interview but don’t work out on the job. Interviewers can easily be impressed by a candidate’s apparent abilities, but if they fail to probe into what that individual has actually achieved, they can fall into an expensive trap. They end up confusing experience with performance.

This DVD-based training course explains the benefits of behavior-based interviewing. Behavior-based interviewing is a method of establishing that a candidate possesses the competencies you’re hiring for based on evidence of past behavior. This method differs from other common interview techniques such as asking only hypothetical or biographical questions.

Individual course package is $990 – order the Complete Newmarket Learning Management Package for $2,990

The Newmarket Learning℠ Series 6-Pack is only


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