Internal Customer Service Skills
Create an Environment of Excellent Customer Service
The purpose of this workshop is to identify essential elements to help create an environment of excellent customer service. Learn skills & techniques to stress the importance of improved internal & external customer service; unlock the mystery of how a positive mental attitude affects the service provided by your organization and why offering consistent service will increase your competitive edge.
Details of this Workshop
- Duration: 4 Hours (Includes Two, 10-minute Breaks)
- Audience: Entire Organization
Highlights & Skills Learned:
- Discuss similarities between outside calls and those originating within the company
- Relationship of the company's internal techniques and its total service effort
- Four techniques to assure calls are handled courteously, effectively and professionally
- Difference between an "Internal" and "External" customer
- Six elements of excellent internal service
- An exploration of how internal service affects external service
- Demonstration of customer service techniques designed to enhance internal service
- Three keys to a positive mental attitude
- How a positive mental attitude influences service and every aspect of life
- How personal and professional situations affect your positive mental attitude
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Live Training
What our customers are saying
The feedback I received from my representatives was extremely positive, and more importantly I hear them using the techniques they learned in your program on a daily basis. Above all, sales are up!
Polly Hagen
AT&T Wireless Service