Coaching for Managers
A Practical Approach to Improving Performance
Learn skills and techniques to define coaching as a management /supervising function, how to determine the differences between training, coaching and counseling, a better understanding of the primary skills of an effective coach, and how to apply the four-step model (the Four Cs) for effectively coaching employees.
Details of this Workshop
- Duration: 4 Hours (Includes Two, 10-minute Breaks)
- Audience: Supervisors, Trainers, Owners
Highlights & Skills Learned:
- Coaching as a management/supervisory function
- Distinguish the difference between training, coaching and counseling
- Achieve employee buy-in and understand its significance
- How to respond if coaching isn't immediately effective
- Develop valuable skills from real-world role-playing exercises
- How to achieve top performance from each employee
- Manage staff to deliver consistently excellent service
- Primary skills of an effective coach
- Application of the four-step model (the Four C's) for effectively coaching employees
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What our customers are saying
Our CSRs really enjoyed the workshop. Several thought it was the best seminar they ever attended. I would definitely recommend Telephone Doctor® to everyone in the customer service field.
Patricia Cronin
Montblanc, Inc.