A turn-key training collection from America's premier provider of customer service training tools. These classroom-based training programs will make an immediate impact in your training classes. They work equally well in a self-study (lending library) environment. Offices or team members in the field can request various titles based on their unique learning needs.
These 26 Best-selling Training Programs are comprised of:
A turnkey training package, The Whole Enchilada includes these popular series:
Complete 18-module Video Training Library - America's favorite series of customer service training courses. This content has been validated by more than 20,000 users and over one million front line staff members.
Newmarket Learning Performance Mgmt Series - The Newmarket Learning brand offers powerful training courses designed to improve the performance of your supervisors and managers. These turnkey packages include chaptered DVD programs, comprehensive leader's guide and PowerPoint presentations.
Discussion Catalyst® Series - Four programs serve up wrong-way vignettes so your team can discuss, analyze and brainstorm solutions to the issues portrayed. Titles include New Employee Orientation, E-mail Errors, and Call Center Challenges I and II.
Houndville Human Resource Collection - Houndville Business Animations bring real world workplace issues to the surface in a humorous, lighthearted way. Powerful learning points follow each episode. Your staff will laugh and learn while important human resource topics are brought to light.
