From Curt to Courteous

The Seven Touch Points of Communications

This new program addresses understanding and being understood in spoken and written service situations. Covers voice, tone, words used and how the listener's perception affects how well you communicate with customers. Course identifies synchronous communication methods (phone, face-to-face and instant messaging) along with asynchronous communication methods (email, voicemail, fax and letters).  Purchase price $495.

Package includes:

  • chaptered DVD featuring closed captioning
  • 23 minutes running time
  • comprehensive leader's guide
  • 25 desktop reminder cards
  • accompanying powerpoint
  • 1-year workbook distribution rights
  • 10 year guarantee against DVD defects

Save nearly 50% - order the Complete 18-Module DVD Library!

Only $4,490
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