Customer Service Training Videos
All New 2017 Versions
The Telephone Doctor® 12-DVD Video Training Library is our flagship video-based customer service training solution and America’s Favorite Customer Service Training Series. The techniques in this iconic customer service training series have been validated by tens of thousands of organizations & call centers worldwide. Completely reshot and updated in 2017, this best-selling series is hosted by Customer Service Expert Nancy Friedman. Trusted by over 30,000 HR leaders & trainers, these skill-driven video training courses will add instant credibility and proven content to your next customer service workshop, staff meeting or training class.
Your staff will learn from vignettes showing the wrong way and modeling the right way to handle delicate situations. Behavior change is immediate. Unlike “talking head” or “awareness” training programs, these courses empower your team with specific verbiage and behaviors. Topics in these video training courses include defusing irate customers, empathy, attitude, internal service, avoiding killer words, listening skills, being business friendly, questioning techniques, using positive phrases, cardinal rules, proactive customer service, basic phone skills, up selling/cross selling, follow up, rudeness and hundreds more skills & techniques designed to improve Customer Satisfaction Scores (CSAT).
Preview each course below. then click here for secure online ordering.
Each video training module features broadcast-quality production values and offers easy-access segment chapters. Users have the option of viewing each DVD course in its entirety or viewing specific segments in order to focus on specific skills. All courses include a comprehensive leader’s guide to ensure the facilitation goes smoothly and for ongoing reinforcement. Also included are internal duplication rights for each accompanying participant workbooks and PowerPoint. Relax, we’ve done all the work! Click here for ancillary material details.