Resources
Articles Available for Reprint
You may reprint the articles below in your internal newsletter or online blog provided the author's name is included and the following line of credit is included after the article:
" Reprinted with permission from Telephone Doctor, Inc. Based in St. Louis, Telephone Doctor is a customer service training company offering DVD courses, web-based training, keynote presentations and on-site workshops. Contact them at www.telephonedoctor.com "
- 10 Things Your Customers Won't Tell You, But We Will
- Secrets of Successful Interviewing
- What Type of Cell Phone User Are You?
- 7 Key to Having a Positive Mental Attitude
- Are You Guilty?
- What's Your Service Mentality I.Q.?
- Five Most Frustrating Voice Mail Phrases
- "Have a Nice Day"
- That's Just RUDE! Exploring the Rudeness Matrix
- Take the Telephone Doctor I.Q. Quiz
- Smile...It May Be The Boss Calling
- Getting Maximum Value From the Six Touch Points of Communications
- "If you know your party's extension...blah, blah, blah."
- Eight Tips for More Effective Email Communication
- How to Handle the Foreign Accent
- Avoid Using Weak Wimpy Words
- Fighting Back Against Workplace Conflict!
- Stop Telling Customers How Great You Are
- Five Ways to Sabotage Your Business
- 7 Steps to Service Recovery
International Distribution Partners
Australia - MindResources
Telephone Doctor® Customer Service Training distributor in Australia
Botswana - Learning Resources
Telephone Doctor® Customer Service Training distributor in Botswana
Brazil - Siamar
Telephone Doctor® Customer Service Training distributor in Brazil
Hong Kong - MindResources
Telephone Doctor® Customer Service Training distributor in Hong Kong
India - Siksha Corporate Consulting & Training
The official Telephone Doctor® Customer Service Training licensee in India
Indonesia - MindResources
Telephone Doctor® Customer Service Training distributor in Indonesia
Kenya - Learning Resources
Telephone Doctor® Customer Service Training distributor in Kenya
Lesotho - Learning Resources
Telephone Doctor® Customer Service Training distributor in Lesotho
Malaysia - MindResources
Telephone Doctor® Customer Service Training distributor in Malaysia
Mexico - Peliculas Mel
Telephone Doctor® Customer Service Training distributor in Mexico
New Zealand - MindResources
Telephone Doctor® Customer Service Training distributor in New Zealand
Namibia - Learning Resources
Telephone Doctor® Customer Service Training distributor in Namibia
Singapore - MindResources
Telephone Doctor® Customer Service Training distributor in Singapore
South Africa - Learning Resources
Telephone Doctor® Customer Service Training distributor in South Africa
Swaziland - Learning Resources
Telephone Doctor® Customer Service Training distributor in Swaziland
Taiwan - MindResources
Telephone Doctor® Customer Service Training distributor in Taiwan
Tanzania - Learning Resources
Telephone Doctor® Customer Service Training distributor in Tanzania
Thailand - MindResources
Telephone Doctor® Customer Service Training distributor in Thailand
Turkey - PDR Group
The official Telephone Doctor® Customer Service Training licensee in Turkey
Uganda - Learning Resources
Telephone Doctor® Customer Service Training distributor in Uganda
Zimbabwe - Learning Resources
Telephone Doctor® Customer Service Training distributor in Zimbabwe
Local Offices
Promotional Tools
Company Brochure - Telephone Doctor's corporate brochure (.pdf) with details on the complete video training library along with information on our other offerings.
Benefits of Classroom Courseware Flyer - A two page (.pdf) flyer which spells out the benefits of using classroom training tools to improve communications skills.
Case Study - Information about how AC Delco was able to improve service levels.
Case Study - Information about how Anthony & Sylvan Pools was able to improve service levels.
Powerpoint Presentation - A ready to customize .ppt to help you educate your colleagues about the benefits of the Complete Video Training Library.
Video Clip - A 5:18 min high resolution windows media clip from the Essential Telephone Skills training program, for use in the PowerPoint presentation above. (35Mb .wmv)
Helpful Links
American Society for Training and Development - ASTD is a worldwide organization dedicated to the advancement of training and HR issues. ASTD's membership includes more than 70,000 people, working in the field of workplace performance in 100 countries worldwide.
Call Center Careers - CallCenterCareers.com is an employment web site specializing in the call center and CRM industries. They feature call center jobs, an extensive resume database, company profiles and resume and job search agents.
Help Desk Institute - HDI is the world's largest membership association for the service and support industry. Founded in 1989, HDI's mission is to lead and promote the customer service and technical support industry
Incoming Calls Management Institute - Offers leading training programs and educational resources on call center management. ICMI is dedicated to fostering a new breed of call center professionals, individuals with the vision, expertise and commitment necessary to enable their organizations to thrive in an era of heightened customer expectations, expanding channels of contact and global competition.
International Customer Service Association - ICSA is a trade association which works to serve the needs of its members who all share responsibility for helping to manage the customer contact function at their organization. Wow, that was a long sentence!
Society of Consumer Affairs Professionals - SOCAP is an association open to all professionals who are in some way responsible for creating and maintaining customer loyalty. SOCAP provides the tools needed for corporations to reach their goal of maximum customer loyalty, excellent customer service and value-added innovations.
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