ServiceSkills.com Online Library
Equip Your Staff with the Skills Needed to Best Serve Your Customers
While classroom training remains a highly effective method for delivering soft skills instruction, many organizations realize the benefits of using the web to offer a blended solution to their service training challenges.
ServiceSkills.com offers 24/7 access to a complete suite of twenty-two proven Telephone Doctor web-based training courses. Your team members will learn from high quality media presentations, measure retention with online quizzes, benefit from post-quiz feedback, print key point reminders and earn certificates of completion - directly from their desktop. Your managers will track employee progress and success through an admin tracking feature.
Experience this platform by visiting: www.ServiceSkills.com
Features & Benefits of ServiceSkills.com:
- Proven Content: The skills and techniques in this collection have been validated by tens of thousands of trainers and millions of students
- Affordable Investment: For a low annual subscription, your team members will access this proven customer service training library over and over
- Saves Money: Travel and meeting time are eliminated which saves your organization valuable resources. Your staff will learn at their desk - or in a computer lab - which reduces down time
- Improves Retention: This system reinforces classroom training. It also allows users to review any sections for which they need extra help. ServiceSkills.com allows geographically dispersed employees to all access the same skills and techniques. Consequently, all team members can speak the same customer service language
- Simple to Operate: Unlike complicated eLearning platforms, ServiceSkills.com is highly intuitive. Users appreciate that this system is simple to learn and easy to operate
Web-based customer service training - branded with your logo & colors
Experience this platform by visiting: www.ServiceSkills.com
Basic Access - As Low As $990 Annually |
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Package Includes:
Up to 10 users - $990 |
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Custom Branded - As Low As $2,950 Annually |
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Package Includes: All Basic Access Features PLUS...
Up to 50 users - $2,950 |
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Platinum Branded - As Low As $7,800 Annually |
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Package Includes: All Custom Branded Features PLUS...
Up to 200 users - $7,800 |
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Web-Based Training
What our customers are saying
Your training has been very well received . We're impressed with how interesting and creative the presentations are and we're excited to have a curriculum that is almost as entertaining as it is educational.
Roxanne Johnson
Red Dot
New York, NY
Training is going really well so far! Our people are not only applying what they are learning to their telephone interaction, but also to our Email and Live Chat Services that are offered to our customers.
George Whittington
BikeBandit.com
San Diego, CA
The ServiceSkills.com training is going quite well. Our employees continue to get high scores and look forward to receiving their certificates. I have noticed an improvement in their customer service skills while listening in on calls for our Quality Assurance program. Many reps have become very service oriented and offer extra assistance without being asked by the customer.
Jo Anne Stearns
Paper Mart
Los Angeles, CA