TDU is a dynamic two-day workshop that will help trainers and those responsible for implementing Telephone Doctor DVD courses jumpstart the implementation.
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Who should attend Telephone Doctor University?
Experienced and inexperienced trainers who will be developing and/or facilitating customer service training
Team members with responsibility for being internal champions for improving customer service levels
Managers or team members who would benefit from spending two days working with "customer service evangelists"
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Why should I attend, What's in it for me?
Eliminate the cost and frustration of "trial and error training"
Drastically reduce the time spent designing and developing training so you can realize the benefits quicker
Walk away with Credibility exercises, Icebreakers, Buy In exercises, Skill Practices, Methods for Review and Commitment exercises you can use immediately
I found this program to benefit trainers and facilitators at any level. The information I walked away with helped me gain confidence as well as the tools necessary to ensure success. Although the complete training library is complete in a way that TDU isn’t necessary, TDU so thoroughly enhanced the experience and success. I’ve used the information and tools provided to me in every program presented. The cost was definitely a wonderful investment, a “no brainer” if you will, because of the impact I was able to make.
Charles Graves
Gale, a part of Cengage Learning
Learn first hand the most effective way to use your Telephone Doctor content
Tailor a "universal" tool to your organization’s specific needs so you can accelerate implementation
Develop an action plan for how you’ll implement Telephone Doctor within your organization
Look like a million bucks when you implement the TDU tools and resources
TDU is limited in size to ensure personalized attention
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Where is Telephone Doctor University?
Session held @ Telephone Doctor headquarters located @ 30
Hollenberg Court, Bridgeton, MO 63044
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When is Telephone Doctor University?
Held 5 times a year or we can come to you anytime with four or more participants to train.
May 15/16, 2008
August 5/6, 2008
November 4/5, 2008
January 8/9, 2009
March 12/13, 2009
When I attended the University, I came away feeling like I was prepared to tackle the world. It was such an insightful opportunity and well worth every penny we spent. The instructor was insightful, funny and very thorough which made for a fantastic learning environment.
Mary Joe Greenwood
Pioneer Hi-Bred, a Dupont Company
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Who facilitates Telephone Doctor University?
Linda Bardol, your TDU facilitator, is an expert in Customer Service training and Telephone Doctor. Linda started working with Telephone Doctor in 1992 and knows our material forward and backwards. Her insightful, humorous style make for an engaging, interactive workshop you won’t want to miss.
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What TDU is NOT
It’s NOT about learning the scripts to our half-day workshop curriculum.
It’s NOT watching every video.
It’s NOT a course on presentation skills.
It’s NOT a boring two-day train the trainer session.
Next step: Pick up the phone and call Cheryl, TDU Registrar @ 800-882-9911 to book it Danno!!
