Telephone Doctor University
Maximize the Value of Your Customer Service Training Efforts
Telephone Doctor University is a two-day 'best practices' workshop designed to help the trainers and managers responsible for implementing Telephone Doctor courses to maximize the value of their customer service training efforts. Conducted regularly at our St. Louis Headquarters, TDU focuses on the mentality, the philosophy and the culture of Telephone Doctor Training. Ideal for both new trainers as well as the seasoned professional, TDU will immediately bring a heightened level of awareness and execution to your organization's customer relationship efforts.
Telephone Doctor University FAQs
- Who should attend TDU?
- Experienced and inexperienced trainers who will be developing and/or facilitating customer service training.
- Team members with responsibility for being internal champions for improving customer service levels.
- Managers or team members who would benefit from spending two days working with "customer service evangelists"
- Why should I attend TDU?
- Eliminate the cost and frustration of "trial and error training"
- Drastically reduce the time spent designing and developing training so you can realize the benefits quicker
- Walk away with Credibility exercises, Icebreakers, Buy In exercises, Skill Practices, Methods for Review and Commitment exercises you can use immediately
- Learn first hand the most effective way to use your Telephone Doctor content
- Tailor a "universal" tool to your organization's specific needs so you can accelerate implementation
- Develop an action plan for how you'll implement Telephone Doctor within your organization
- Look like a million bucks when you implement the TDU tools and resources
- TDU is limited in size to ensure personalized attention
- Where is TDU?
- Sessions are held at Telephone Doctor Headquarters at:
30 Hollenberg Court
Bridgeton, MO 63044 - When is TDU?
- Sessions are held 5 times a year or we can come to you anytime with four or more participants to train.
- Who facilitates TDU?
- Linda Bardol, your TDU facilitator, is an expert in Customer Service training and Telephone Doctor. Linda started working with Telephone Doctor in 1992 and knows our material forward and backwards. Her insightful, humorous style make for an engaging, interactive workshop you won't want to miss.
- What TDU is NOT
- It's NOT about learning the scripts to our half-day workshop curriculum
- It's NOT watching every video
- It's NOT a course on presentation skills
- It's NOT a boring two-day train the trainer session
Want more information?
For more details, please contact Cheryl Thiede, Workshop Coordinator at 314.291.1012 or cheryl@telephonedoctor.com.
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What our customers are saying
We were looking for ways to ensure we are passionate about customers. I feel the investment we've made in this program is going to provide benefits for a long time to come!
Peter O'Shannassy
Agilent Technologies
Singapore