Keynotes
Keynote & Large Group Programs Presented by Nancy Friedman
Nancy Friedman is a gifted motivational business speaker with a proven track record. Nancy has been delivering her powerful motivational programs to audiences since 1983.
The valuable information Nancy offers her audiences has helped set the standards for corporations and associations across the country. Nancy specializes in giving "how to" techniques based on real world experience...techniques she has shared with companies world wide to increase service skills and gain a competitive edge.
Nancy is one of the most 'brought back' speakers at conferences & corporate meetings; having been asked several times to MDRT (Insurance industry) PCMA, Conference Managers ; Nat'l Assn of Mortgage Brokers, just to name a few. Nancy's quick wit, timing and keen sense of humor makes her a big hit with audiences of all sizes and across all management and sales titles.
An author of several books on the topic, Nancy is an internationally recognized authority on customer service. She has appeared on hundreds of television and radio programs worldwide including the Today Show, CBS This Morning, Good Morning America, Canada Today and the BBC, and more recently she appeared on OPRAH. She's also been featured in respected newspapers and magazines like the Wall Street Journal, USA Today and Nation's Business.
Nancy is the featured presenter in America's favorite customer service video training library. With distribution in over 40 countries, this training library has helped millions of people worldwide improve the service they provide their customers.
With these credentials, it's no wonder major corporations and associations around the world choose Nancy Friedman to speak at their events. Her presentations motivate, educate, and Enter-train®. Audiences walk away feeling great about themselves, their company and their customers!
Popular Programs
Nancy's programs are intended for management/owners and top-level executives. She also provides staff training if necessary. Some of her more popular programs include:
- Hell Hath No Fury Like a Customer Scorned
- How to be an Island of Excellence in an Ocean of Mediocrity
- Coaching for Managers
- The 7 Traits of Being Successful
- Sales Skills From A to Z
- Telephone Inquiries Are Not Always About Price (How to Capture the Call)
- 7 Touch Points of Communication (and a touch of social media - just a 'touch')
- How to Deliver UNEXPECTED Great Customer Service
- How to Sell to Women
- What's Your Leadership/Management Style Personality (The DiSC Profile)
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What our customers are saying
You were able to cause a room full of overworked, skeptical, solo and small firm practitioners to laugh out loud for over an hour with your humorous antics and anecdotes. Your reviews were outstanding!
Linda O.
Missouri Bar Association
On our final evaluation survey, we ask attendees to identify the highlight of the conference. And the winner is...The Telephone Doctor was the the unanimous winner in that category. So I thank you for making this year's meeting truly our best ever!!
Janice T., President
Philadelphia CVB & ACOM
Thanks Nancy. Our attendees gave your presentation the highest rating we've had in the past 3 years!
Gene Griffiths
Marketing Device Association International
I'm happy to say that Nancy has the ability to capture the attention of the entire audience and speak to the subject with such energy and effectiveness that every person will walk away with a new sense of awareness based upon that subject. After seeing four different presentations, one which I personally contracted for the Las Vegas Hospitality Association, and now attempting to secure at Wynn Las Vegas, I believe that Nancy would be a great speaker anytime for any group! She has my seal of approval!
Jeffrey M. Gloeb, CMP - VP of Hotel Sales
Wynn Las Vegas