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Telephone Doctor customer service training
ServiceSkills.com customer service elearning
ServiceSkills.com customer service elearning

Six Steps to Service Recovery

Service Recovery

Offering great service is usually easy when things are going well.  But you don’t learn about an organization’s service character until something goes wrong. In today’s competitive service environment merely correcting the problem isn’t always enough. Many situations require Service Recovery. Service Recovery is a specific set of actions which customer-oriented organizations take whenever there’s a disappointment for the customer.

Order the Complete 12 DVD Telephone Doctor Customer Service Skills Library for $3,490.