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Telephone Doctor customer service training
ServiceSkills.com customer service elearning
ServiceSkills.com customer service elearning

Questioning Techniques

Questioning Skills

Proper questioning techniques are key when gaining needed information from a caller or customer. High level questioning techniques are a learned skilled. This course introduces seven types of questioning situations and illustrates how and when to employ them. Improving questioning techniques will expand one’s ability to effectively obtain valuable information to become a better problem solver.

Order the Complete 12 DVD Telephone Doctor Customer Service Skills Library for $3,490.