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Telephone Doctor customer service training
ServiceSkills.com customer service elearning
ServiceSkills.com customer service elearning

Business Friendly Customer Service

Business Friendly Customer Service

This course helps customer relationship professionals to become more Business Friendly. Business Friendly is defined as the middle ground between being too cold and impersonal and the other extreme of being too familiar.  Topics include, What exactly is business friendly?  Realize that every call is unique – don’t become desensitized.  Work to solve the customer’s problem – don’t argue. Always try to show empathy – don’t ignore what they say.  Smile – don’t be cold.  Avoid emotional leakage – don’t get angry at Peter and take it out on Paul.

Order the Complete 12 DVD Telephone Doctor Customer Service Skills Library for $3,490.