Six Steps to Service Recovery

Correcting the Problem isn't Always Enough

Offering great service is usually easy when things are going well. You don't truly learn about an organization's service character until something goes wrong. In today's competitive service environment merely correcting the problem isn't always enough. Many situations require Service Recovery. Service Recovery is a specific set of actions which customer-oriented organizations take whenever there's a disappointment for the customer. Purchase price $495.

Package includes:

  • chaptered DVD featuring closed captioning
  • 24 minutes running time
  • comprehensive leader's guide
  • 25 desktop reminder cards
  • accompanying powerpoint
  • 1-year workbook distribution rights
  • 10 year guarantee against DVD defects

Save nearly 50% - order the Complete 18-Module DVD Library!

Only $4,490
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