Six Cardinal Rules

Learn to Avoid Common Customer Service Errors

Viewers will meet the men and women responsible for originating some of the worst customer service habits which plague the planet today. Watch Joanie Jargon baffle her caller with an unending array of internal codes and abbreviations. See Bob Backwards put his paperwork before his customers. You'll recognize each inductee and your team will want to avoid duplicating their error!  Purchase price $495.

Package includes:

  • chaptered DVD featuring closed captioning
  • 18 minutes running time
  • comprehensive leader's guide
  • 25 desktop reminder cards
  • accompanying powerpoint
  • 1-year workbook distribution rights
  • 10 year guarantee against DVD defects

Save nearly 50% - order the Complete 18-Module DVD Library!

Only $4,490
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