Questioning Techniques

Using Questioning Skills to Determine Customer Needs

Proper questioning techniques are key when gaining needed information from a caller or customer.  High level questioning techniques are a learned skilled.  This course introduces seven types of questioning situations and illustrates how and when to employ them.  Improving questioning techniques will expand one's ability to effectively obtain valuable information to become a better problem solver.  Purchase price $495.

Package includes:

  • chaptered DVD featuring closed captioning
  • 15 minutes running time
  • comprehensive leader's guide
  • 25 desktop reminder cards
  • accompanying powerpoint
  • 1-year workbook distribution rights
  • 10 year guarantee against DVD defects

Save nearly 50% - order the Complete 18-Module DVD Library!

Only $4,490
Order Now