Maintaining Customer Relationships

Turn a Transaction into a Long-Term Relationship

Most everyone understands the importance of excellent customer service during the purchasing process. But what happens after the transaction? How do we cement a relationship with customers to move their purchase from merely a transaction into a long-term relationship? This course emphasizes the importance of follow up after the sale and gives realistic examples of how to handle the five most common follow-up scenarios. Purchase price $495.

Package includes:

  • chaptered DVD featuring closed captioning
  • 14 minutes running time
  • comprehensive leader's guide
  • 25 desktop reminder cards
  • accompanying powerpoint
  • 1-year workbook distribution rights
  • 10 year guarantee against DVD defects

Save nearly 50% - order the Complete 18-Module DVD Library!

Only $4,490
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