Listening Skills

Critical Components to Providing Superior Customer Service

 

Listening is a critical component when determining the needs of your customer.  Doesn't everyone listen?  Hearing is a physical process but listening requires mental involvement. This course introduces six steps to help team member become better listeners.  Purchase price $495.

Package includes:

  • chaptered DVD featuring closed captioning
  • 14 minutes running time
  • comprehensive leader's guide
  • 25 desktop reminder cards
  • accompanying powerpoint
  • 1-year workbook distribution rights
  • 10 year guarantee against DVD defects

Save nearly 50% - order the Complete 18-Module DVD Library!

Only $4,490
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