Five Forbidden Phrases

Prevent Service Mishaps Before They Occur

Don't tell customers what you can't do, tell them what you can do. Your staff will learn the Five Forbidden Phrases® of Customer Service followed by the Positive Alternatives they should be using instead. By following the techniques in this program your team will prevent service mishaps before they occur. Includes both telephone and face to face examples.  Purchase price $495.

Package includes:

  • chaptered DVD featuring closed captioning
  • 18 minutes running time
  • comprehensive leader's guide
  • 25 desktop reminder cards
  • accompanying powerpoint
  • 1-year workbook distribution rights
  • 10 year guarantee against DVD defects

Save nearly 50% - order the Complete 18-Module DVD Library!

Only $4,490
Order Now