Essential Telephone Skills

The Foundation of Exceptional Telephone Customer Service

Addresses ten simple yet crucial skills which form the very foundation for delivering exceptional customer service on the phone. Topics include answering a business call, placing callers on hold, offering spoken feedback signals, avoiding excuses, being aware of mouth noises and regain control of the conversation. Purchase price $495.

Package includes:

  • chaptered DVD featuring closed captioning
  • 20 minutes running time
  • comprehensive leader's guide
  • 25 desktop reminder cards
  • accompanying powerpoint
  • 1-year workbook distribution rights
  • 10 year guarantee against DVD defects

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