Service Matters Series
We surveyed hundreds of organizations and asked them to nominate their highest performing service providers. After months of interviews and evaluations, we assembled a group of six individuals in an open, casual setting. Letting the cameras roll, we asked these "service superstars" to freely discuss their opinions on topics such as service-based cultures, the art of satisfying customers and what drives them to be excellent.
The result is a powerful new training series: SERVICE MATTERS Real People - Real Ideas.
While the Telephone Doctor training series features scripted content, professional actors and a popular subject matter expert, Service Matters presents actual service providers sharing their insights and their opinions. The payoff is a new type of training series with a distinct, real world feel. A series which features ideas your team will benefit from immediately.
This 71 minutes series is divided into twelve segments, which each run 5-7 minutes. Each segment is loaded with ideas, anecdotes and philosophies related to improving customer satisfaction. On-screen graphics reinforce the key points. 2-DVD package is $995 - includes leader's guide and accompanying PowerPoint.
Segment Topics Include:
- Introduction To Our Group
- What Motivates You To Excel?
- What's In It For You?
- What Advice Would You Offer A New Person?
- What Does Taking Ownership Mean To You?
- How Do You Build Rapport?
- How Do You Handle Bad Days?
- How Do You Handle Varying Customer Styles?
- Is The Customer Always Right?
- How Do You Demonstrate You Care?
- If You Were Hiring Your Replacement, Which Traits Would You Look For?
- Excellent Customer Service: Natural or Learned?
This content is also available on the ServiceSkills.com web-based training platform.
DVD Training
