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ServiceSkills.com customer service elearning

Management Development & Leadership DVDs

Management & Supervisory Training Video Series

Many organizations promote managers and supervisors based on strong performance in previous jobs. But too often the skills necessary to operate effectively at the management level don’t come naturally. Succeeding in a leadership position can be complex and tricky. We can help.

Management and Leadership Series

The Newmarket Learning℠ Management Training Series features DVD-based management development training courses on cutting edge supervisory topics. The techniques and teaching points presented in these programs will make an immediate impact for your managers, supervisors and leaders – to help them to navigate challenging management and personnel issues.

These courses are also available for online learning – either web-based at ServiceSkills.com or as LMS modules for your organization’s Learning Management System.

Course topics include Coaching Questions, Delivering Feedback, Personal Development, Using Competencies, Behavior-based Interviewing and Improving Performance. Preview the first few minutes of each show below.

Save nearly 30% – The Newmarket Learning℠ Series 6-Pack is only

$2,990

Order Now!

Each turnkey course includes the DVD-based story, leader’s guide and PowerPoint presentation. Individually, the long-term license fee for each training package is $795 and most organizations choose to save 37% by ordering the entire series for $2,990.