Login Password
Or Register
Telephone Doctor customer service training
ServiceSkills.com customer service elearning
ServiceSkills.com customer service elearning

Additional Ancillary Material

The Following Supplemental Material is Included With Every Title:

Leader`s Guide

Designed to facilitate group discussion and customize training for each organization. Contains discussion questions, exercises, role-playing suggestions, overhead transparency masters, and listings of the key points.

* One included with each title

Download Sample

Participant Workbooks

These powerful participant workbooks each feature 20-28 pages packed with before and after skills inventory (pre/post test) to measure improvement. In addition, trainees will benefit from fill-in-the-blank questions, exercises, quizzes and a summary of key points. Dual design makes them perfect for both classroom use as well as an independent study setting.

* Duplication rights included with each title.

Download Sample

PowerPoint Presentations

Included with each title when ordering the Complete DVD Library. Each Powerpoint presentation is ready-made to highlight the points covered in each program.

* Included with each title

Download Sample