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Telephone Doctor customer service training
ServiceSkills.com customer service elearning
ServiceSkills.com customer service elearning

Basic Selling Skills from A to Z ℠ Series

Sales & Customer Service Skills for Customer-facing Team Members

This basic sales training program is loaded with twenty-six powerful skills and techniques which will be of immediate help to everyone in a customer service position. Topics are divided up into 26 easy-to-use chapters, with each being one to two minutes each. Content includes Features vs Benefits, Echo Questions, Knowing Your Objective, Proper Use of Tie-downs and much more.

Customer service training
This 34 minute course includes 26 segments, each loaded with tactics to help service staff improve their sales acumen. Graphics reinforce the key points.

1-DVD package is $990 – includes leader’s guide and accompanying PowerPoint.
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