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Telephone Doctor customer service training
ServiceSkills.com customer service elearning
ServiceSkills.com customer service elearning

Latest "Telephone Technique" Posts

Free Customer Service eBook

Hidden Gems BookDealing with customers requires a specific mentality and skill set.  Equipping your staff with the proper tools to best navigate service situations will raise customer satisfaction levels, lower employee stress and improve bottom line results.  This complimentary eBook is loaded with proven service tips, relationship skills and sales techniques to help your team deliver world-class service.

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Posted in Communication Skills, Communication Skills Training, Conflict Resolution, Customer Service Communication, Free Customer Service Tips, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Telephone Doctor Blog, Telephone Technique, Telephone Training

6 Ways To Improve Listening Skills

by Nancy Friedman

Do you know what the number one skill in sales and service is?

I gave you a hint in the title. Listening skills.Listening Skills from Telephone Doctor

Doesn’t everyone know how to LISTEN? Sort of. Most of us ‘hear’ just fine but truly listening requires more effort? Are there any methods, tricks, ideas, tips or techniques to make us better listeners?

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Posted in Business Communication, Call Center Training, Client Relationship, Communication Skills, Communication Skills Training, Customer Service Tips, Customer Service Training, Inbound Call Centers, Listening Skills Training, Personnel Training, Phone Skills Training, Telephone Doctor Blog, Telephone Technique, Telephone Technique Training

Free White Paper | ROI of Customer Service Training

ServiceSkills.com Releases New White Paper

Educational Resource Addresses The Return On Investment of Communication Skills Training

St. Louis, MOServiceSkills.com, a leader in web-based communication training, announces the release of a new white paper, “How Improving Communication Skills Increases Bottom Line Results.” This nine page white paper discusses the ways communication impacts business success.

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Posted in Basic Communication Skills, Client Relationship, Client Services Training, Education Service Training, Free Customer Service Articles, Free Customer Service Tips, Help Desk Training, Inbound Call Centers, Motivation & Attitude Training, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training

Customers with Complaints……

McDonalds Corporation has found that only 5% of customers with complaints contact customer service departments. Compare this to the 45% who speak with an employee immediately, and it becomes clear that front-line employees – in any business – need to learn how to handle customer complaints.

In our experience, even the best customer service employees need training in:

* handling and diffusing angry, upset and irate customers;

* recognizing and capturing cross-selling opportunities; and

* using the power of attitude to help resolve challenging situations.

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Posted in Business Communication, Help Desk Training, Retail Customer Service Tips, Telephone Doctor Blog, Telephone Technique

10 Quick Customer Service Reminders

by Nancy Friedman, the Telephone Doctor

10 Quick Customer Service reminders

Doing the little things right is a key component to building a culture of service within any organization.  While most formal training courses take a bit of time to complete, here are ten quick service thoughts you’ll be able to implement immediately:

  • Be a DOUBLE CHECKER.

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Posted in Call Center Training, Call Center Training Programs, Client Relationship, Communication Skills, Customer Service Communication, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Help Desk Training, Internal Customers, Telephone Skills Free Tips, Telephone Technique

Customer Loyalty Training Package

This instant customer service, team building, conflict resolution, leadership and communication training library will make your organization a world-class service provider!

Get The Works! and equip your organization with the skills & strategies to increase customer loyalty, reduce client attrition, improve teamwork and manage more effectively. A turnkey employee development training library.  

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Posted in Appraisals & Interviews, Behavioral-based Interviewing, Business Communication, Call Center Training, Call Center Training Programs, Coaching Skills, Conflict Resolution, Customer Service Challenges, Customer Service Communication, Customer Service Training DVDs, Diffusing Irate Customers, Education Service Training, Email Communications, Employee Satisfaction, Ethics At Work, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Internal Customers, Learning Management System, Listening Skills Training, New Employee Orientation, Other DVD Training Courses, Outbound Telesales, Personnel Training, Phone Skills Training, Proactive Customer Service, Questioning Techniques, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Selling Skills, Skills for New Managers, Team Building, Telephone Doctor Blog, Telephone Technique, Telephone Training, What To Say When Training, Workplace Communication, Workshops on Customer Service

5 Easy Ways To Improve The Customer Experience

By Nancy Friedman, the Telephone Doctor 

How do you make sure every customer’s visit turns into a fantastic Customer Experience?  The kind that creates a great lasting impression? You start things off right! Here are the top 5 easy ways to set the stage with your customers at your establishment, right from the get-go!

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Posted in Telephone Doctor Blog, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training, Workplace Communication

Back to Basics – Good Old Common Sense Tips

 By Nancy Friedman, the Telephone Doctor®

Telephone Doctor Customer Service training has focused an entire career developing ways to help companies communicate better with their customers.  

We’ve helped thousands. How? With our simple, logical techniques that most folks already know and we bring them to the forefront.  

Most businesses go out of their way to attempt to give good customer service.

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Posted in Client Relationship, Help Desk Training, Internal Customers, Telephone Doctor Blog, Telephone Technique, Telephone Technique Training, Telephone Training

6 Ways To Improve Listening Skills

by Nancy Friedman, the Telephone Doctor

Do you know what the number one skill in sales and service is? 

I gave you a hint in the title. Right – listening skills. 

Do we really LISTEN? Most of us ‘hear,’ but do we really listen to what people are saying? Are there any methods, tricks, ideas, tips or techniques to make us better listeners?

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Posted in Call Center Training, Free Customer Service Articles, Free Customer Service Tips, Listening Skills Training, Telephone Doctor Blog, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training

Killer Words of Customer Service

by Nancy Friedman, the Telephone Doctor

Are You Driving Your Customers Away?

A recent Telephone Doctor survey revealed these common sayings to be Killer Words of Customer Service.  These Killer Words will distract your customers and potential customers away from the real point of your conversation. 

So best we eliminate them from our routine.  

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Posted in Call Center Training, Customer Service Challenges, Help Desk Training, Telephone Doctor Blog, Telephone Skills Free Tips, Telephone Technique, Telephone Training, Workplace Communication