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Telephone Doctor customer service training
ServiceSkills.com customer service elearning
ServiceSkills.com customer service elearning

Latest "Telephone Technique Training" Posts

Customer Service vs. Common Sense?

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service Training

We’ve all heard the saying: “Hey, customer service is just plain old common sense.” But then we all know, too, common sense is NOT that common. 

Decided to make a quick list of a few common sense things that aren’t so common.

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Posted in Business Communication, Call Center Agent Training, Coaching Skills, Coaching Skills - Service Training, Customer Service Challenges, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Help Desk Training, Telephone Doctor Blog, Telephone Technique Training

6 Ways To Improve Listening Skills

by Nancy Friedman

Do you know what the number one skill in sales and service is?

I gave you a hint in the title. Listening skills.Listening Skills from Telephone Doctor

Doesn’t everyone know how to LISTEN? Sort of. Most of us ‘hear’ just fine but truly listening requires more effort? Are there any methods, tricks, ideas, tips or techniques to make us better listeners?

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Posted in Business Communication, Call Center Training, Client Relationship, Communication Skills, Communication Skills Training, Customer Service Tips, Customer Service Training, Inbound Call Centers, Listening Skills Training, Personnel Training, Phone Skills Training, Telephone Doctor Blog, Telephone Technique, Telephone Technique Training

Free White Paper | ROI of Customer Service Training

ServiceSkills.com Releases New White Paper

Educational Resource Addresses The Return On Investment of Communication Skills Training

St. Louis, MOServiceSkills.com, a leader in web-based communication training, announces the release of a new white paper, “How Improving Communication Skills Increases Bottom Line Results.” This nine page white paper discusses the ways communication impacts business success.

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Posted in Basic Communication Skills, Client Relationship, Client Services Training, Education Service Training, Free Customer Service Articles, Free Customer Service Tips, Help Desk Training, Inbound Call Centers, Motivation & Attitude Training, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training

5 Easy Ways To Improve The Customer Experience

By Nancy Friedman, the Telephone Doctor 

How do you make sure every customer’s visit turns into a fantastic Customer Experience?  The kind that creates a great lasting impression? You start things off right! Here are the top 5 easy ways to set the stage with your customers at your establishment, right from the get-go!

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Posted in Telephone Doctor Blog, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training, Workplace Communication

Back to Basics – Good Old Common Sense Tips

 By Nancy Friedman, the Telephone Doctor®

Telephone Doctor Customer Service training has focused an entire career developing ways to help companies communicate better with their customers.  

We’ve helped thousands. How? With our simple, logical techniques that most folks already know and we bring them to the forefront.  

Most businesses go out of their way to attempt to give good customer service.

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Posted in Client Relationship, Help Desk Training, Internal Customers, Telephone Doctor Blog, Telephone Technique, Telephone Technique Training, Telephone Training

6 Ways To Improve Listening Skills

by Nancy Friedman, the Telephone Doctor

Do you know what the number one skill in sales and service is? 

I gave you a hint in the title. Right – listening skills. 

Do we really LISTEN? Most of us ‘hear,’ but do we really listen to what people are saying? Are there any methods, tricks, ideas, tips or techniques to make us better listeners?

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Posted in Call Center Training, Free Customer Service Articles, Free Customer Service Tips, Listening Skills Training, Telephone Doctor Blog, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training

Service Mentality

The Service Mentality

Apart from the actual skills and techniques, why is it that some people seem like ‘naturals’ when it comes to providing great service? This program identifies and highlights the basic characteristics and traits of people who demonstrate excellent customer service.

Order the Complete 12 DVD Telephone Doctor Customer Service Skills Library for $3,490.

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Posted in Call Center Training, Call Center Training Programs, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, CRM Service Training, Customer Service Communication, Customer Service Etiquette, DVD Training Courses, Empathy Skills Training, Live Support Customer Service, LMS eLearning Courses, Proactive Customer Service, Retail Customer Service Tips, Retail Service Training, Telephone Technique Training

Listening Skills

Listening Skills

Listening is a critical component when determining the needs of your customer. Doesn’t everyone listen? Hearing is a physical process but listening requires mental involvement. This course introduces six steps to help team member become better listeners.

Order the Complete 12 DVD Telephone Doctor Customer Service Skills Library for $3,490.

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Posted in Client Relationship, Client Services Training, DVD Training Courses, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Listening Skills Training, Retail Customer Service Tips, Retail Service Training, Telephone Technique Training, Telephone Training, Workshops on Customer Service

Six Cardinal Rules

Six Cardinal Rules of Customer Service

Learners will be introduced to the men and women responsible for originating some of the worst customer service habits which plague the planet today. Watch Joanie Jargon baffle her caller with an unending array of internal codes and abbreviations. See Bob Backwards put his paperwork before his customers.

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Posted in Call Center Training, Call Center Training Programs, CRM Service Training, Customer Service Etiquette, Customer Service Excellence, DVD Training Courses, Government Service Training, Healthcare Service Training, LMS eLearning Courses, Telephone Skills Free Tips, Telephone Technique Training