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Telephone Doctor customer service training
ServiceSkills.com customer service elearning
ServiceSkills.com customer service elearning

Latest "Selling Skills" Posts

Are You Really Engaged?

By Nancy Friedman, Keynote Speaker, Customer Service Expert & Engagement Specialist.

 

A short, but ongoing course.

Are you really engaged?

Do you and your staff really know how to engage and interact with the customers? Do they even know what it means. 

Seems as though every year there’s a “new” word in Customer Service.

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Posted in Business Communication, Call Center Training, Client Relationship, Customer Interactions Training, Customer Service Communication, Customer Service Tips, Customer Service Training, Education Service Training, Help Desk Training, Phone Skills Training, Selling Skills, Telephone Doctor Blog

Superior Customer Service Pays off for this Auto Dealer

For our Car Dealer and Retail Clients: Suggested reading from AutoNews.com –

http://www.autonews.com/article/20140512/RETAIL07/305129963/matick-chevrolet-says-hello-to-customers-hello-to-sales#

Explore our web-based customer service learning portal ServiceSkills.com.  Request your free demo here.

 

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Posted in Business Etiquette, Client Relationship, Communication Skills, Customer Service Challenges, Customer Service Excellence, Retail Customer Service Tips, Retail Service Training, Selling Skills, Telephone Doctor Blog

Customer Loyalty Training Package

This instant customer service, team building, conflict resolution, leadership and communication training library will make your organization a world-class service provider!

Get The Works! and equip your organization with the skills & strategies to increase customer loyalty, reduce client attrition, improve teamwork and manage more effectively. A turnkey employee development training library.  

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Posted in Appraisals & Interviews, Behavioral-based Interviewing, Business Communication, Call Center Training, Call Center Training Programs, Coaching Skills, Conflict Resolution, Customer Service Challenges, Customer Service Communication, Customer Service Training DVDs, Diffusing Irate Customers, Education Service Training, Email Communications, Employee Satisfaction, Ethics At Work, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Internal Customers, Learning Management System, Listening Skills Training, New Employee Orientation, Other DVD Training Courses, Outbound Telesales, Personnel Training, Phone Skills Training, Proactive Customer Service, Questioning Techniques, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Selling Skills, Skills for New Managers, Team Building, Telephone Doctor Blog, Telephone Technique, Telephone Training, What To Say When Training, Workplace Communication, Workshops on Customer Service

Are Negotiation Skills a Lost Art?

by Nancy Friedman the Telephone Doctor

If you ever trained a puppy, you learned how to negotiate. “SIT!” “Good boy.” “Here’s a treat.” That’s negotiation.

We negotiate with our KIDS every day. “If /when you finish your veggies, you can have the ice cream.” That’s negotiation.

And what about our spouses?

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Posted in Customer Service Tips, Customer Service Training, Education Service Training, Retail Customer Service Tips, Retail Service Training, Selling Skills, Skills for New Managers, Telephone Doctor Blog