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ServiceSkills.com customer service elearning
ServiceSkills.com customer service elearning

Latest "Receptionist Training" Posts

Features vs Benefits

Every team member should understand the difference between a feature and a benefit. An easy way to remember the distinction is that “features tell and benefits sell.”

Let’s look at the definition:FeatureVSBenefit

Feature:

  1. A distinction or noticeable quality
  2. Something offered as a special attraction

 

Benefit:

  1. Anything that is helpful or advantageous
  2. Something that contributes to or increases well being

 

If a car dealer advertises about a model having “run flat tires” – that’s a feature. 

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Posted in Business Communication, Call Center Training, Client Services Training, Customer Service Tips, Outbound Telesales, Personnel Training, Phone Skills Training, Receptionist Training, Team Building, Telephone Doctor Blog

Customer Loyalty Training Package

This instant customer service, team building, conflict resolution, leadership and communication training library will make your organization a world-class service provider!

Get The Works! and equip your organization with the skills & strategies to increase customer loyalty, reduce client attrition, improve teamwork and manage more effectively. A turnkey employee development training library.  

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Posted in Appraisals & Interviews, Behavioral-based Interviewing, Business Communication, Call Center Training, Call Center Training Programs, Coaching Skills, Conflict Resolution, Customer Service Challenges, Customer Service Communication, Customer Service Training DVDs, Diffusing Irate Customers, Education Service Training, Email Communications, Employee Satisfaction, Ethics At Work, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Internal Customers, Learning Management System, Listening Skills Training, New Employee Orientation, Other DVD Training Courses, Outbound Telesales, Personnel Training, Phone Skills Training, Proactive Customer Service, Questioning Techniques, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Selling Skills, Skills for New Managers, Team Building, Telephone Doctor Blog, Telephone Technique, Telephone Training, What To Say When Training, Workplace Communication, Workshops on Customer Service

Five Simple Ways to Sabotage Your Business

By Nancy Friedman, Telephone Doctor 

There are many, many ways to sabotage your business. And, chances are, your staff is doing some of these now on the phone and in person. And worse yet, you’ve probably even heard some of this yourself (ouch!). That’s the bad news

The good news is we’re able to bring to you the top five sabotage practices and then show you how to neutralize the effects.

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Posted in Customer Service Challenges, Customer Service Etiquette, New Employee Orientation, Phone Skills Training, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Telephone Doctor Blog, Workplace Communication

10 Things Your Customers Won’t Tell You, But We Will

By Nancy Friedman, The Telephone Doctor

Most business owners know that customers will walk – take their business elsewhere if they’re not treated as they’d like to be. But how does a business owner find out what the customer really likes or dislikes?

Well, as the Telephone Doctor, your customers have told us what they won’t tell you.

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Posted in Client Relationship, CRM Service Training, Customer Service Etiquette, Customer Service Tips, Hospitality Service Training, Personnel Training, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Telephone Doctor Blog

7 Steps to More Satisfied Customers

By Nancy Friedman, the Telephone Doctor

Every business has one thing in common. Phone calls. Inbound or outbound…service or sales. How these phones are answered and handled is critical.

New software and hardware is constantly coming into the marketplace…and yet, the one thing that remains constant is how these phone are answered, no matter WHO answers it.

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Posted in Client Relationship, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Receptionist Training, Retail Customer Service Tips, Telephone Doctor Blog, Telephone Technique