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Telephone Doctor customer service training
ServiceSkills.com customer service elearning
ServiceSkills.com customer service elearning

Latest "Motivation & Attitude Training" Posts

How To Be A Terrible Team Member


10th Training Series Available
on ServiceSkills Learning Platform!

Hi Friends,On Monday, November 16th we’re releasing an all new online training series titled, “How To Be A Terrible Team Member.”

I invite you to be amongst the first to review this new series.

How To Be A Terrible Team Member” explores nine common dysfunctional workplace behaviors which are sure to frustrate and annoy coworkers.

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Posted in Employee Satisfaction, Internal Customers, Motivation & Attitude Training, Team Building, Workplace Communication

Free White Paper | ROI of Customer Service Training

ServiceSkills.com Releases New White Paper

Educational Resource Addresses The Return On Investment of Communication Skills Training

St. Louis, MOServiceSkills.com, a leader in web-based communication training, announces the release of a new white paper, “How Improving Communication Skills Increases Bottom Line Results.” This nine page white paper discusses the ways communication impacts business success.

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Posted in Basic Communication Skills, Client Relationship, Client Services Training, Education Service Training, Free Customer Service Articles, Free Customer Service Tips, Help Desk Training, Inbound Call Centers, Motivation & Attitude Training, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training

Crowd Favorite Telephone Doctor Returns for SEMA Education Days

By Michael Hart

Nancy Friedman, the “Telephone Doctor.”

Nancy Friedman, the “Telephone Doctor” and a crowd favorite at the SEMA Show, will offer her session, “Have You Asked Your Customer to Marry You? (Are You Really Engaged?),” twice during SEMA Education Days. Friedman spoke with SEMA about what attendees can expect from her sessions. 

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Posted in Keynote Addresses - Customer Service, Keynote Speaker, Motivation & Attitude Training, Telephone Service Training, Telephone Training

How Millennials Will Change the World of Work

Corporate America isn’t prepared yet to deal with this generation’s demands as consumers and employees.

Thought provoking article in National Journal


For management training info on this topic, please learn about the “When Generations Clash” module which addresses issues related to Millennials in today’s workplace – in our What To Say When DVD series or as apart of the WTSW Mentoring Collection on ServiceSkills.com.

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Posted in Motivation & Attitude Training, Team Building, Telephone Doctor Blog

Thank you FSAC

Nancy Friedman delivered an inspiring customer service keynote presentation to the Funeral Service Association of Canada in St. John’s, Newfoundland this week.

Would you like information on Nancy’s Keynotes & Corporate Speaking for your next conference or corporate meeting?

Customer Service Expert Nancy Friedman is one of America’s most sought after Keynote presenters on the topics of client retention, loyalty and customer experience.  

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Posted in Call Center Training, Communication Skills Training, Customer Service Communication, Keynote Addresses - Customer Service, Keynote Speaker, Motivation & Attitude Training, Personnel Training, Telephone Service Training, Workshops on Customer Service

An Attitude for Service

An Attitude for Service

This powerful program helps viewers understand that a great attitude isn’t something that magically happens. Rather, it’s a choice which people make in advance about how they’re going to deal with life’s events. Key points include choosing your attitude in advance, visualizing success and resisting negative influences.

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Posted in Call Center Training Programs, DVD Training Courses, Help Desk Training, Motivation & Attitude Training