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Telephone Doctor customer service training
ServiceSkills.com customer service elearning
ServiceSkills.com customer service elearning

Latest "LMS eLearning Courses" Posts

Customer Service Training ROI White Paper

Looking to build the case for the Return On Investment of customer service, management & communication training at your organization? 

Get the link to our free White Paper:

How Improving Communication Skills Increases Bottom Line Results 

This nine page white paper details: 

  • the cost of poor communication
  • the common barriers to organizational communication
  • the importance of investing in employees
  • the benefits of communication training
  • a proven solution for improving service and communication

Click here to request complimentary pdf link

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Posted in Basic Communication Skills, Customer Interactions Training, Customer Service Etiquette, Customer Service Excellence, LMS eLearning Courses, Telephone Doctor Blog, Telephone Service Training

Management Development Training Courses

 

Give your supervisors and managers the tools they need to succeed!

Many organizations promote managers and supervisors based on strong performance in previous jobs. But too often the skills necessary to operate effectively at the management level don’t come naturally. Succeeding in a leadership position can be complex and tricky.

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Posted in Appraisals & Interviews, Behavioral-based Interviewing, Business Communication, Coaching Skills, Coaching Skills - Service Training, CRM Service Training, Delivering Feedback, eLearning - Customer Service, Government Service Training, Healthcare Service Training, Hospitality Service Training, LMS eLearning Courses, Skills for New Managers, Team Building, Telephone Doctor Blog, Workplace Communication

What To Say When DVD Series

Team Building, Conflict Resolution & Mentoring

What To Say When Workplace Communication Training DVD Series

Problems with workplace communication will lead to low productivity, high stress and stalemate between co-workers. Apathy or the status quo isn’t an effective strategy.

Introducing the What To Say When Workplace Communication Training DVD Series.

Human Resource expert Hugh Murray shares the tactics and logic needed to navigate a wide variety of workplace relationship dilemmas.

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Posted in Appraisals & Interviews, Basic Communication Skills, Behavioral-based Interviewing, Business Etiquette, Call Center Training Programs, Conflict Resolution, Difficult Employees, eLearning - Customer Service, Employee Satisfaction, Ethics At Work, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Internal Customers, Learning Management System, LMS eLearning Courses, Personnel Training, Questioning Techniques, Skills for New Managers, Team Building, What To Say When Training, Workplace Communication

Fixing Performance Problems

Delivering Feedback: Fixing Performance Problems

Whether it’s at an appraisal or part of everyday interaction, delivering feedback is one of the most important, yet difficult skills an effective manager needs to develop. Your managers will learn to use the C.E.D.A.R. model to prepare for and engage in constructive feedback sessions.

Individual course package is $990 – order the Complete Newmarket Learning Management Package for $2,990

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Posted in Appraisals & Interviews, Conflict Resolution, Learning Management System, LMS eLearning Courses, Management Development, Other DVD Training Courses, Personnel Training

Service Mentality

The Service Mentality

Apart from the actual skills and techniques, why is it that some people seem like ‘naturals’ when it comes to providing great service? This program identifies and highlights the basic characteristics and traits of people who demonstrate excellent customer service.

Order the Complete 12 DVD Telephone Doctor Customer Service Skills Library for $3,490.

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Posted in Call Center Training, Call Center Training Programs, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, CRM Service Training, Customer Service Communication, Customer Service Etiquette, DVD Training Courses, Empathy Skills Training, Live Support Customer Service, LMS eLearning Courses, Proactive Customer Service, Retail Customer Service Tips, Retail Service Training, Telephone Technique Training

Five Forbidden Phrases®

Five Forbidden Phrases® of Customer Service

Our all time best seller!  Don’t tell customers what you can’t do, tell them what you can do. Your staff will learn the Five Forbidden Phrases® of Customer Service followed by the Positive Alternatives they should be using instead. By following the techniques in this program your team will prevent service mishaps before they occur.

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Posted in Basic Communication Skills, Business Etiquette, Call Center Training, Call Center Training Programs, Communication Skills, Conflict Resolution, CRM Service Training, Customer Service Excellence, Customer Service Training, Difficult Customers, DVD Training Courses, eLearning - Customer Service, Live Support Customer Service, LMS eLearning Courses, Retail Customer Service Tips, Retail Service Training, Telephone Service Training, Telephone Skills Free Tips, Workshops on Customer Service

Six Cardinal Rules

Six Cardinal Rules of Customer Service

Learners will be introduced to the men and women responsible for originating some of the worst customer service habits which plague the planet today. Watch Joanie Jargon baffle her caller with an unending array of internal codes and abbreviations. See Bob Backwards put his paperwork before his customers.

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Posted in Call Center Training, Call Center Training Programs, CRM Service Training, Customer Service Etiquette, Customer Service Excellence, DVD Training Courses, Government Service Training, Healthcare Service Training, LMS eLearning Courses, Telephone Skills Free Tips, Telephone Technique Training

Proactive Customer Service

Proactive Customer Service

There are basically three levels of service in the world. Do your customer contact employees deliver passive, average, or proactive service to your customers? This popular video training program teaches the importance of high energy, enthusiasm, rapport building and cross selling.

Order the Complete 12 DVD Telephone Doctor Customer Service Skills Library for $3,490.

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Posted in Call Center Training, Call Center Training Programs, CRM Service Training, Customer Interactions Training, DVD Training Courses, Help Desk Training, Hospitality Service Training, Live Support Customer Service, LMS eLearning Courses, Proactive Customer Service, Retail Customer Service Tips, Retail Service Training

Killer Words Of Customer Service

Killer Words of Customer Service

This course features eight common phrases which are used innocently by customer service staff every day.  Although these eight phrases are normally meant with good intentions, they have the distinct effect of damaging customer relationships.  This program illustrates how to avoid the Killer Words and drives home the point that the customer’s perception is all that matters in service interactions.

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Posted in Call Center Training, Call Center Training Programs, Customer Service Excellence, DVD Training Courses, Learning Management System, Live Support Customer Service, LMS eLearning Courses, Retail Customer Service Tips, Retail Service Training, Telephone Service Training, Telephone Training, Workplace Communication