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Telephone Doctor customer service training
ServiceSkills.com customer service elearning
ServiceSkills.com customer service elearning

Latest "Live Support Customer Service" Posts

ROI From Customer Service Training

by Jared Grafman

Investing in customer service training is one of the best ways to increase customer retention. And, loyal customers generate more revenue than new shoppers.

That’s what recent research suggests: It’s less expensive to keep a customer than court one, and loyal customers are willing to spend more with businesses, but almost 90 percent of customers will turn to a business’s competitors after enduring a bad experience.

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Posted in Client Relationship, CRM Service Training, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Live Support Customer Service, Telephone Doctor Blog, Workplace Communication

Effective Communication Skills

STOP TELLING CUSTOMERS HOW GREAT YOU ARE…..AND START SHOWING THEM! 

If you’re in the business of satisfying customers, the only thing that matters is what you DO

It’s almost a cliche to see and hear organizations advertise to prospective customers about how great their service is. As if somehow, great customer service were just that…bragging about how much you care.

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Posted in Basic Communication Skills, Business Communication, Call Center Training, Communication Skills, Communication Skills Training, Live Support Customer Service, Retail Customer Service Tips, Retail Service Training, Workplace Communication

Service Mentality

The Service Mentality

Apart from the actual skills and techniques, why is it that some people seem like ‘naturals’ when it comes to providing great service? This program identifies and highlights the basic characteristics and traits of people who demonstrate excellent customer service.

Order the Complete 12 DVD Telephone Doctor Customer Service Skills Library for $3,490.

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Posted in Call Center Training, Call Center Training Programs, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, CRM Service Training, Customer Service Communication, Customer Service Etiquette, DVD Training Courses, Empathy Skills Training, Live Support Customer Service, LMS eLearning Courses, Proactive Customer Service, Retail Customer Service Tips, Retail Service Training, Telephone Technique Training

Five Forbidden Phrases®

Five Forbidden Phrases® of Customer Service

Our all time best seller!  Don’t tell customers what you can’t do, tell them what you can do. Your staff will learn the Five Forbidden Phrases® of Customer Service followed by the Positive Alternatives they should be using instead. By following the techniques in this program your team will prevent service mishaps before they occur.

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Posted in Basic Communication Skills, Business Etiquette, Call Center Training, Call Center Training Programs, Communication Skills, Conflict Resolution, CRM Service Training, Customer Service Excellence, Customer Service Training, Difficult Customers, DVD Training Courses, eLearning - Customer Service, Live Support Customer Service, LMS eLearning Courses, Retail Customer Service Tips, Retail Service Training, Telephone Service Training, Telephone Skills Free Tips, Workshops on Customer Service

Proactive Customer Service

Proactive Customer Service

There are basically three levels of service in the world. Do your customer contact employees deliver passive, average, or proactive service to your customers? This popular video training program teaches the importance of high energy, enthusiasm, rapport building and cross selling.

Order the Complete 12 DVD Telephone Doctor Customer Service Skills Library for $3,490.

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Posted in Call Center Training, Call Center Training Programs, CRM Service Training, Customer Interactions Training, DVD Training Courses, Help Desk Training, Hospitality Service Training, Live Support Customer Service, LMS eLearning Courses, Proactive Customer Service, Retail Customer Service Tips, Retail Service Training

Killer Words Of Customer Service

Killer Words of Customer Service

This course features eight common phrases which are used innocently by customer service staff every day.  Although these eight phrases are normally meant with good intentions, they have the distinct effect of damaging customer relationships.  This program illustrates how to avoid the Killer Words and drives home the point that the customer’s perception is all that matters in service interactions.

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Posted in Call Center Training, Call Center Training Programs, Customer Service Excellence, DVD Training Courses, Learning Management System, Live Support Customer Service, LMS eLearning Courses, Retail Customer Service Tips, Retail Service Training, Telephone Service Training, Telephone Training, Workplace Communication

How to Handle the Irate Customer

How To Handle The Irate Customers

This best selling customer service training program includes a highly effective four point plan for calming irate customers and maximizing their situation. Trainees will first learn that irate calls are nothing personal. The customer is upset at a problem, not at the CSR. This program includes the proven ASAP technique for handling irate customers.

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Posted in Call Center Training, Call Center Training Programs, Communication Skills Training, Conflict Resolution, CRM Service Training, Customer Service Training DVDs, Difficult Customers, Diffusing Irate Customers, DVD Training Courses, eLearning - Customer Service, Empathy Skills Training, Live Support Customer Service, LMS eLearning Courses, Workshops on Customer Service