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Latest "Listening Skills Training" Posts

6 Ways To Improve Listening Skills

by Nancy Friedman

Do you know what the number one skill in sales and service is?

I gave you a hint in the title. Listening skills.Listening Skills from Telephone Doctor

Doesn’t everyone know how to LISTEN? Sort of. Most of us ‘hear’ just fine but truly listening requires more effort? Are there any methods, tricks, ideas, tips or techniques to make us better listeners?

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Posted in Business Communication, Call Center Training, Client Relationship, Communication Skills, Communication Skills Training, Customer Service Tips, Customer Service Training, Inbound Call Centers, Listening Skills Training, Personnel Training, Phone Skills Training, Telephone Doctor Blog, Telephone Technique, Telephone Technique Training

Customer Loyalty Training Package

This instant customer service, team building, conflict resolution, leadership and communication training library will make your organization a world-class service provider!

Get The Works! and equip your organization with the skills & strategies to increase customer loyalty, reduce client attrition, improve teamwork and manage more effectively. A turnkey employee development training library.  

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Posted in Appraisals & Interviews, Behavioral-based Interviewing, Business Communication, Call Center Training, Call Center Training Programs, Coaching Skills, Conflict Resolution, Customer Service Challenges, Customer Service Communication, Customer Service Training DVDs, Diffusing Irate Customers, Education Service Training, Email Communications, Employee Satisfaction, Ethics At Work, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Internal Customers, Learning Management System, Listening Skills Training, New Employee Orientation, Other DVD Training Courses, Outbound Telesales, Personnel Training, Phone Skills Training, Proactive Customer Service, Questioning Techniques, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Selling Skills, Skills for New Managers, Team Building, Telephone Doctor Blog, Telephone Technique, Telephone Training, What To Say When Training, Workplace Communication, Workshops on Customer Service

6 Ways To Improve Listening Skills

by Nancy Friedman, the Telephone Doctor

Do you know what the number one skill in sales and service is? 

I gave you a hint in the title. Right – listening skills. 

Do we really LISTEN? Most of us ‘hear,’ but do we really listen to what people are saying? Are there any methods, tricks, ideas, tips or techniques to make us better listeners?

Continue Reading

Posted in Call Center Training, Free Customer Service Articles, Free Customer Service Tips, Listening Skills Training, Telephone Doctor Blog, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training

Listening Skills

Listening Skills

Listening is a critical component when determining the needs of your customer. Doesn’t everyone listen? Hearing is a physical process but listening requires mental involvement. This course introduces six steps to help team member become better listeners.

Order the Complete 12 DVD Telephone Doctor Customer Service Skills Library for $3,490.

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Posted in Client Relationship, Client Services Training, DVD Training Courses, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Listening Skills Training, Retail Customer Service Tips, Retail Service Training, Telephone Technique Training, Telephone Training, Workshops on Customer Service