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ServiceSkills.com customer service elearning
ServiceSkills.com customer service elearning

Latest "Learning Management System" Posts

Customer Loyalty Training Package

This instant customer service, team building, conflict resolution, leadership and communication training library will make your organization a world-class service provider!

Get The Works! and equip your organization with the skills & strategies to increase customer loyalty, reduce client attrition, improve teamwork and manage more effectively. A turnkey employee development training library.  

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Posted in Appraisals & Interviews, Behavioral-based Interviewing, Business Communication, Call Center Training, Call Center Training Programs, Coaching Skills, Conflict Resolution, Customer Service Challenges, Customer Service Communication, Customer Service Training DVDs, Diffusing Irate Customers, Education Service Training, Email Communications, Employee Satisfaction, Ethics At Work, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Internal Customers, Learning Management System, Listening Skills Training, New Employee Orientation, Other DVD Training Courses, Outbound Telesales, Personnel Training, Phone Skills Training, Proactive Customer Service, Questioning Techniques, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Selling Skills, Skills for New Managers, Team Building, Telephone Doctor Blog, Telephone Technique, Telephone Training, What To Say When Training, Workplace Communication, Workshops on Customer Service

What To Say When DVD Series

Team Building, Conflict Resolution & Mentoring

What To Say When Workplace Communication Training DVD Series

Problems with workplace communication will lead to low productivity, high stress and stalemate between co-workers. Apathy or the status quo isn’t an effective strategy.

Introducing the What To Say When Workplace Communication Training DVD Series.

Human Resource expert Hugh Murray shares the tactics and logic needed to navigate a wide variety of workplace relationship dilemmas.

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Posted in Appraisals & Interviews, Basic Communication Skills, Behavioral-based Interviewing, Business Etiquette, Call Center Training Programs, Conflict Resolution, Difficult Employees, eLearning - Customer Service, Employee Satisfaction, Ethics At Work, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Internal Customers, Learning Management System, LMS eLearning Courses, Personnel Training, Questioning Techniques, Skills for New Managers, Team Building, What To Say When Training, Workplace Communication

Fixing Performance Problems

Delivering Feedback: Fixing Performance Problems

Whether it’s at an appraisal or part of everyday interaction, delivering feedback is one of the most important, yet difficult skills an effective manager needs to develop. Your managers will learn to use the C.E.D.A.R. model to prepare for and engage in constructive feedback sessions.

Individual course package is $990 – order the Complete Newmarket Learning Management Package for $2,990

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Posted in Appraisals & Interviews, Conflict Resolution, Learning Management System, LMS eLearning Courses, Management Development, Other DVD Training Courses, Personnel Training

Setting Performance Objectives

Gaining Commitment: Setting Performance Objectives That Work

Performance objectives can be as specific, agreed upon and as time-bounded as you like, but unless they are actually achieved, they’re useless. This course provides new insights into getting team members emotionally and intellectually engaged in achieving their objectives. The manager plays a key role in engaging their people so that they want to achieve their agreed objectives.

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Posted in Appraisals & Interviews, Call Center Training, Learning Management System, Management Development, Other DVD Training Courses, Team Building, Workplace Communication

Using Competencies Successfully

Using Competencies Successfully: Communicating the Way We Want People to Work

How well do the people in your organization know and apply your competency framework? This program was developed following consultations with our customers who told us that their competency frameworks were not always understood or used successfully. Competencies make explicit the way your organization wants its people to work.

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Posted in Appraisals & Interviews, Call Center Training Programs, Delivering Feedback, Learning Management System, Management Development

Killer Words Of Customer Service

Killer Words of Customer Service

This course features eight common phrases which are used innocently by customer service staff every day.  Although these eight phrases are normally meant with good intentions, they have the distinct effect of damaging customer relationships.  This program illustrates how to avoid the Killer Words and drives home the point that the customer’s perception is all that matters in service interactions.

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Posted in Call Center Training, Call Center Training Programs, Customer Service Excellence, DVD Training Courses, Learning Management System, Live Support Customer Service, LMS eLearning Courses, Retail Customer Service Tips, Retail Service Training, Telephone Service Training, Telephone Training, Workplace Communication