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Telephone Doctor customer service training
ServiceSkills.com customer service elearning
ServiceSkills.com customer service elearning

Latest "Keynote Speaker" Posts

Back To Basics

By Nancy Friedman, President, Speaker, Telephone Doctor Customer Service

My entire career has been focused on developing ways to help companies communicate better with their customers.

Back To Basics Blog ImageEach year we run this popular article as a reminder for all.

Great customer service is sought by most everyone. Businesses go out of their way to give good customer service.

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Posted in Basic Communication Skills, Basic Workplace Communication, Call Center Training, Client Relationship, Communication Skills, Customer Interactions Training, Customer Service Communication, Customer Service Etiquette, Free Customer Service Articles, Free Customer Service Tips, Keynote Speaker, Telephone Doctor Blog

Could They be a Customer?

I love to read short blogs sometimes…and I love to write them too. This is one of those short ones; Blogs don’t always need to be long.

It’s about strangers. And Customers

We know we have paid customers

We know we have internal customers

We know we have potential – future customers

We even know we have lost customers

But what about strangers as customers?

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Posted in Client Relationship, Customer Interactions Training, Customer Service Excellence, Customer Service Tips, Customer Service Training, Difficult Customers, eLearning - Customer Service, Keynote Speaker, Personnel Training, Retail Customer Service Tips, Retail Service Training

Crowd Favorite Telephone Doctor Returns for SEMA Education Days

By Michael Hart

  friedman
Nancy Friedman, the “Telephone Doctor.”
   

Nancy Friedman, the “Telephone Doctor” and a crowd favorite at the SEMA Show, will offer her session, “Have You Asked Your Customer to Marry You? (Are You Really Engaged?),” twice during SEMA Education Days. Friedman spoke with SEMA about what attendees can expect from her sessions. 

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Posted in Keynote Addresses - Customer Service, Keynote Speaker, Motivation & Attitude Training, Telephone Service Training, Telephone Training

Memos from the Chairman – Ace Greenberg

Many years ago, Alan (Ace) Greenberg sent me a complimentary autographed copy of his new book,Memos from the Chairman. I was curious as to why he would do that – having never met him… but his note was paper clipped to a page which explained why he did.

Telephone Doctor Customer Service TrainingThe page he paperclipped was an article I had written a few months earlier that ran nationwide.(In this case “the Chicago Sun Times – Phone Dr.

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Posted in Client Relationship, Communication Skills, Customer Service Tips, Customer Service Training, Employee Satisfaction, Keynote Speaker, Team Building, Telephone Doctor Blog

Thank you FSAC

Nancy Friedman delivered an inspiring customer service keynote presentation to the Funeral Service Association of Canada in St. John’s, Newfoundland this week.

Would you like information on Nancy’s Keynotes & Corporate Speaking for your next conference or corporate meeting?

Customer Service Expert Nancy Friedman is one of America’s most sought after Keynote presenters on the topics of client retention, loyalty and customer experience.  

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Posted in Call Center Training, Communication Skills Training, Customer Service Communication, Keynote Addresses - Customer Service, Keynote Speaker, Motivation & Attitude Training, Personnel Training, Telephone Service Training, Workshops on Customer Service