By Nancy Friedman, President, Speaker, Telephone Doctor Customer Service
My entire career has been focused on developing ways to help companies communicate better with their customers.
Each year we run this popular article as a reminder for all.
Great customer service is sought by most everyone. Businesses go out of their way to give good customer service.
I love to read short blogs sometimes…and I love to write them too. This is one of those short ones; Blogs don’t always need to be long.
It’s about strangers. And Customers
We know we have paid customers
We know we have internal customers
We know we have potential – future customers
We even know we have lost customers
But what about strangers as customers?
By Michael Hart
Nancy Friedman, the “Telephone Doctor.”
Nancy Friedman, the “Telephone Doctor” and a crowd favorite at the SEMA Show, will offer her session, “Have You Asked Your Customer to Marry You? (Are You Really Engaged?),” twice during SEMA Education Days. Friedman spoke with SEMA about what attendees can expect from her sessions.
Many years ago, Alan (Ace) Greenberg sent me a complimentary autographed copy of his new book,Memos from the Chairman. I was curious as to why he would do that – having never met him… but his note was paper clipped to a page which explained why he did.
The page he paperclipped was an article I had written a few months earlier that ran nationwide.(In this case “the Chicago Sun Times – Phone Dr.
Nancy Friedman delivered an inspiring customer service keynote presentation to the Funeral Service Association of Canada in St. John’s, Newfoundland this week.
Would you like information on Nancy’s Keynotes & Corporate Speaking for your next conference or corporate meeting?
Customer Service Expert Nancy Friedman is one of America’s most sought after Keynote presenters on the topics of client retention, loyalty and customer experience.