10th Training Series Available
on ServiceSkills Learning Platform!
Hi Friends,On Monday, November 16th we’re releasing an all new online training series titled, “How To Be A Terrible Team Member.”
I invite you to be amongst the first to review this new series.
“How To Be A Terrible Team Member” explores nine common dysfunctional workplace behaviors which are sure to frustrate and annoy coworkers.
by Nancy Friedman, the Telephone Doctor
Doing the little things right is a key component to building a culture of service within any organization. While most formal training courses take a bit of time to complete, here are ten quick service thoughts you’ll be able to implement immediately:
This instant customer service, team building, conflict resolution, leadership and communication training library will make your organization a world-class service provider!
Get The Works! and equip your organization with the skills & strategies to increase customer loyalty, reduce client attrition, improve teamwork and manage more effectively. A turnkey employee development training library.
Team Building, Conflict Resolution & Mentoring
What To Say When Workplace Communication Training DVD Series
Problems with workplace communication will lead to low productivity, high stress and stalemate between co-workers. Apathy or the status quo isn’t an effective strategy.
Introducing the What To Say When Workplace Communication Training DVD Series.
Human Resource expert Hugh Murray shares the tactics and logic needed to navigate a wide variety of workplace relationship dilemmas.
By Nancy Friedman, the Telephone Doctor®
Telephone Doctor Customer Service training has focused an entire career developing ways to help companies communicate better with their customers.
We’ve helped thousands. How? With our simple, logical techniques that most folks already know and we bring them to the forefront.
Most businesses go out of their way to attempt to give good customer service.
By Nancy Friedman, the Telephone Doctor
It’s that time of year again. Everyone’s busy, stressed out and short of time. It can be easy to forget to thank folks. It shouldn’t be. However, sadly, it is.
We can usually remember to thank our customers. And we probably don’t have any trouble thanking family.