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Telephone Doctor customer service training
ServiceSkills.com customer service elearning
ServiceSkills.com customer service elearning

Latest "Internal Customers" Posts

How To Be A Terrible Team Member

 

10th Training Series Available
on ServiceSkills Learning Platform!

Hi Friends,On Monday, November 16th we’re releasing an all new online training series titled, “How To Be A Terrible Team Member.”

I invite you to be amongst the first to review this new series.

How To Be A Terrible Team Member” explores nine common dysfunctional workplace behaviors which are sure to frustrate and annoy coworkers.

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Posted in Employee Satisfaction, Internal Customers, Motivation & Attitude Training, Team Building, Workplace Communication

10 Quick Customer Service Reminders

by Nancy Friedman, the Telephone Doctor

10 Quick Customer Service reminders

Doing the little things right is a key component to building a culture of service within any organization.  While most formal training courses take a bit of time to complete, here are ten quick service thoughts you’ll be able to implement immediately:

  • Be a DOUBLE CHECKER.

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Posted in Call Center Training, Call Center Training Programs, Client Relationship, Communication Skills, Customer Service Communication, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Help Desk Training, Internal Customers, Telephone Skills Free Tips, Telephone Technique

Customer Loyalty Training Package

This instant customer service, team building, conflict resolution, leadership and communication training library will make your organization a world-class service provider!

Get The Works! and equip your organization with the skills & strategies to increase customer loyalty, reduce client attrition, improve teamwork and manage more effectively. A turnkey employee development training library.  

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Posted in Appraisals & Interviews, Behavioral-based Interviewing, Business Communication, Call Center Training, Call Center Training Programs, Coaching Skills, Conflict Resolution, Customer Service Challenges, Customer Service Communication, Customer Service Training DVDs, Diffusing Irate Customers, Education Service Training, Email Communications, Employee Satisfaction, Ethics At Work, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Internal Customers, Learning Management System, Listening Skills Training, New Employee Orientation, Other DVD Training Courses, Outbound Telesales, Personnel Training, Phone Skills Training, Proactive Customer Service, Questioning Techniques, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Selling Skills, Skills for New Managers, Team Building, Telephone Doctor Blog, Telephone Technique, Telephone Training, What To Say When Training, Workplace Communication, Workshops on Customer Service

What To Say When DVD Series

Team Building, Conflict Resolution & Mentoring

What To Say When Workplace Communication Training DVD Series

Problems with workplace communication will lead to low productivity, high stress and stalemate between co-workers. Apathy or the status quo isn’t an effective strategy.

Introducing the What To Say When Workplace Communication Training DVD Series.

Human Resource expert Hugh Murray shares the tactics and logic needed to navigate a wide variety of workplace relationship dilemmas.

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Posted in Appraisals & Interviews, Basic Communication Skills, Behavioral-based Interviewing, Business Etiquette, Call Center Training Programs, Conflict Resolution, Difficult Employees, eLearning - Customer Service, Employee Satisfaction, Ethics At Work, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Internal Customers, Learning Management System, LMS eLearning Courses, Personnel Training, Questioning Techniques, Skills for New Managers, Team Building, What To Say When Training, Workplace Communication

Back to Basics – Good Old Common Sense Tips

 By Nancy Friedman, the Telephone Doctor®

Telephone Doctor Customer Service training has focused an entire career developing ways to help companies communicate better with their customers.  

We’ve helped thousands. How? With our simple, logical techniques that most folks already know and we bring them to the forefront.  

Most businesses go out of their way to attempt to give good customer service.

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Posted in Client Relationship, Help Desk Training, Internal Customers, Telephone Doctor Blog, Telephone Technique, Telephone Technique Training, Telephone Training