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Telephone Doctor customer service training
ServiceSkills.com customer service elearning
ServiceSkills.com customer service elearning

Latest "Government Service Training" Posts

ROI From Customer Service Training

by Jared Grafman

Investing in customer service training is one of the best ways to increase customer retention. And, loyal customers generate more revenue than new shoppers.

That’s what recent research suggests: It’s less expensive to keep a customer than court one, and loyal customers are willing to spend more with businesses, but almost 90 percent of customers will turn to a business’s competitors after enduring a bad experience.

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Posted in Client Relationship, CRM Service Training, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Live Support Customer Service, Telephone Doctor Blog, Workplace Communication

Communication Skills eLearning

communication training eLearning

How about a free demo code to experience ServiceSkills yourself?

ServiceSkills empowers your team with the tools to master these communication concepts:

  • 4 steps to handle & diffuse angry, upset and irate customers
  • Recognize & capture cross-selling opportunities
  • Business communication for phone, email, face-to-face & chat
  • How the power of attitude helps resolve challenging situations
  • Essential office etiquette & workplace manners strategies
  • Effectively managing differences between the generations
  • Replacing Five Forbidden Phrases® w/ Positive Alternatives
  • Handling ethical dilemmas the moment they appear
  • The six cardinal rules of customer retention and loyalty
  • The importance of delivering Business Friendly℠ service
  • How to respect & communicate effectively with co-workers
  • Contrasts between passive, average & proactive service
  • 6 ways to improve listening skills and deliver better service
  • The personal philosophies of six service superstars
  • How service after the sale builds customers for life
  • When to use open-ended, closed-ended, probing & echo questions 
  • Deploying the Power of You during interviews & appraisals 
  • Why bringing an ‘observable level of enthusiasm’ is so important
  • The distinction between features and benefits 
  • To be truly sensitive and empathetic to customer needs 
  • Management skills to better lead, coach and mentor others
  • How to conduct more effective & engaging meetings
  • The relationship between internal & external customer service 
  • plus hundreds more skills, strategies & techniques!

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Posted in eLearning - Customer Service, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Retail Customer Service Tips, Retail Service Training, Skills for New Managers, Team Building, Telephone Doctor Blog, Workplace Communication

Management Development Training Courses

 

Give your supervisors and managers the tools they need to succeed!

Many organizations promote managers and supervisors based on strong performance in previous jobs. But too often the skills necessary to operate effectively at the management level don’t come naturally. Succeeding in a leadership position can be complex and tricky.

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Posted in Appraisals & Interviews, Behavioral-based Interviewing, Business Communication, Coaching Skills, Coaching Skills - Service Training, CRM Service Training, Delivering Feedback, eLearning - Customer Service, Government Service Training, Healthcare Service Training, Hospitality Service Training, LMS eLearning Courses, Skills for New Managers, Team Building, Telephone Doctor Blog, Workplace Communication

Download Our Customer Service eBook

This free eBook is loaded with proven service tips, relationship skills and sales techniques to help your team deliver world-class service. Dealing with customers requires a specific mentality and skill set.  Equipping your staff with the proper tools to best navigate service situations will raise customer satisfaction levels, lower employee stress and improve bottom line results.

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Posted in Business Communication, Client Relationship, Communication Skills Training, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Telephone Skills Free Tips, Workplace Communication

Customer Loyalty Training Package

This instant customer service, team building, conflict resolution, leadership and communication training library will make your organization a world-class service provider!

Get The Works! and equip your organization with the skills & strategies to increase customer loyalty, reduce client attrition, improve teamwork and manage more effectively. A turnkey employee development training library.  

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Posted in Appraisals & Interviews, Behavioral-based Interviewing, Business Communication, Call Center Training, Call Center Training Programs, Coaching Skills, Conflict Resolution, Customer Service Challenges, Customer Service Communication, Customer Service Training DVDs, Diffusing Irate Customers, Education Service Training, Email Communications, Employee Satisfaction, Ethics At Work, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Internal Customers, Learning Management System, Listening Skills Training, New Employee Orientation, Other DVD Training Courses, Outbound Telesales, Personnel Training, Phone Skills Training, Proactive Customer Service, Questioning Techniques, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Selling Skills, Skills for New Managers, Team Building, Telephone Doctor Blog, Telephone Technique, Telephone Training, What To Say When Training, Workplace Communication, Workshops on Customer Service

What To Say When DVD Series

Team Building, Conflict Resolution & Mentoring

What To Say When Workplace Communication Training DVD Series

Problems with workplace communication will lead to low productivity, high stress and stalemate between co-workers. Apathy or the status quo isn’t an effective strategy.

Introducing the What To Say When Workplace Communication Training DVD Series.

Human Resource expert Hugh Murray shares the tactics and logic needed to navigate a wide variety of workplace relationship dilemmas.

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Posted in Appraisals & Interviews, Basic Communication Skills, Behavioral-based Interviewing, Business Etiquette, Call Center Training Programs, Conflict Resolution, Difficult Employees, eLearning - Customer Service, Employee Satisfaction, Ethics At Work, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Internal Customers, Learning Management System, LMS eLearning Courses, Personnel Training, Questioning Techniques, Skills for New Managers, Team Building, What To Say When Training, Workplace Communication

8 Tips For Effective Email Communication

By Nancy Friedman, The Telephone Doctor

A recent report estimated that over 300 billion emails are sent each day! Spam messages are jamming in-boxes across the globe and the average business person now gets over 100 emails a day.

While no one denies the obvious productivity gains we’ve realized from the efficiencies of email communication, many people find themselves drowning in all these messages.

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Posted in Customer Service Challenges, Customer Service Communication, Email Communications, Email Etiquette, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Telephone Doctor Blog, Workplace Communication

Listening Skills

Listening Skills

Listening is a critical component when determining the needs of your customer. Doesn’t everyone listen? Hearing is a physical process but listening requires mental involvement. This course introduces six steps to help team member become better listeners.

Order the Complete 12 DVD Telephone Doctor Customer Service Skills Library for $3,490.

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Posted in Client Relationship, Client Services Training, DVD Training Courses, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Listening Skills Training, Retail Customer Service Tips, Retail Service Training, Telephone Technique Training, Telephone Training, Workshops on Customer Service

Six Cardinal Rules

Six Cardinal Rules of Customer Service

Learners will be introduced to the men and women responsible for originating some of the worst customer service habits which plague the planet today. Watch Joanie Jargon baffle her caller with an unending array of internal codes and abbreviations. See Bob Backwards put his paperwork before his customers.

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Posted in Call Center Training, Call Center Training Programs, CRM Service Training, Customer Service Etiquette, Customer Service Excellence, DVD Training Courses, Government Service Training, Healthcare Service Training, LMS eLearning Courses, Telephone Skills Free Tips, Telephone Technique Training