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Telephone Doctor customer service training
ServiceSkills.com customer service elearning
ServiceSkills.com customer service elearning

Latest "Free Customer Service Tips" Posts

Email Apocalypse or the “Reply-to-all” click

Everyone has had the experience where they meant to send a private response to someone in a group email, but accidentally hit “reply-to-all.” If we were lucky, it was a limited mistake and only a minor annoyance. If we were less fortunate, it might have been the type of mistake that was extremely embarrassing.

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Posted in Business Communication, Business Etiquette, Call Center Training, Customer Service Tips, Customer Service Training, Customer Service Training DVDs, Email Communications, Email Etiquette, Free Customer Service Tips, Telephone Doctor Blog

Free Customer Service eBook

Hidden Gems BookDealing with customers requires a specific mentality and skill set.  Equipping your staff with the proper tools to best navigate service situations will raise customer satisfaction levels, lower employee stress and improve bottom line results.  This complimentary eBook is loaded with proven service tips, relationship skills and sales techniques to help your team deliver world-class service.

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Posted in Communication Skills, Communication Skills Training, Conflict Resolution, Customer Service Communication, Free Customer Service Tips, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Telephone Doctor Blog, Telephone Technique, Telephone Training

Free White Paper | ROI of Customer Service Training

ServiceSkills.com Releases New White Paper

Educational Resource Addresses The Return On Investment of Communication Skills Training

St. Louis, MOServiceSkills.com, a leader in web-based communication training, announces the release of a new white paper, “How Improving Communication Skills Increases Bottom Line Results.” This nine page white paper discusses the ways communication impacts business success.

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Posted in Basic Communication Skills, Client Relationship, Client Services Training, Education Service Training, Free Customer Service Articles, Free Customer Service Tips, Help Desk Training, Inbound Call Centers, Motivation & Attitude Training, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training

Back To Basics

By Nancy Friedman, President, Speaker, Telephone Doctor Customer Service

My entire career has been focused on developing ways to help companies communicate better with their customers.

Back To Basics Blog ImageEach year we run this popular article as a reminder for all.

Great customer service is sought by most everyone. Businesses go out of their way to give good customer service.

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Posted in Basic Communication Skills, Basic Workplace Communication, Call Center Training, Client Relationship, Communication Skills, Customer Interactions Training, Customer Service Communication, Customer Service Etiquette, Free Customer Service Articles, Free Customer Service Tips, Keynote Speaker, Telephone Doctor Blog

ROI From Customer Service Training

by Jared Grafman

Investing in customer service training is one of the best ways to increase customer retention. And, loyal customers generate more revenue than new shoppers.

That’s what recent research suggests: It’s less expensive to keep a customer than court one, and loyal customers are willing to spend more with businesses, but almost 90 percent of customers will turn to a business’s competitors after enduring a bad experience.

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Posted in Client Relationship, CRM Service Training, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Live Support Customer Service, Telephone Doctor Blog, Workplace Communication

Download Our Customer Service eBook

This free eBook is loaded with proven service tips, relationship skills and sales techniques to help your team deliver world-class service. Dealing with customers requires a specific mentality and skill set.  Equipping your staff with the proper tools to best navigate service situations will raise customer satisfaction levels, lower employee stress and improve bottom line results.

Continue Reading

Posted in Business Communication, Client Relationship, Communication Skills Training, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Telephone Skills Free Tips, Workplace Communication

10 Quick Customer Service Reminders

by Nancy Friedman, the Telephone Doctor

10 Quick Customer Service reminders

Doing the little things right is a key component to building a culture of service within any organization.  While most formal training courses take a bit of time to complete, here are ten quick service thoughts you’ll be able to implement immediately:

  • Be a DOUBLE CHECKER.

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Posted in Call Center Training, Call Center Training Programs, Client Relationship, Communication Skills, Customer Service Communication, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Help Desk Training, Internal Customers, Telephone Skills Free Tips, Telephone Technique

9 Ways to Gain the Competitive Service Edge

By Nancy Friedman, The Telephone Doctor 

Tight economy! Reduced staff! Demanding customers! 

>>> Click to download our free eBook on Customer Service Excellence

“These days it’s extra challenging to satisfy and keep customers. It’s even more important than ever because customer loyalty is generally considered the primary engine today to retain sales levels and gain an advantage over the competition. 

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Posted in Call Center Training, Client Relationship, Communication Skills, Customer Service Etiquette, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Help Desk Training, Telephone Doctor Blog

6 Ways To Improve Listening Skills

by Nancy Friedman, the Telephone Doctor

Do you know what the number one skill in sales and service is? 

I gave you a hint in the title. Right – listening skills. 

Do we really LISTEN? Most of us ‘hear,’ but do we really listen to what people are saying? Are there any methods, tricks, ideas, tips or techniques to make us better listeners?

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Posted in Call Center Training, Free Customer Service Articles, Free Customer Service Tips, Listening Skills Training, Telephone Doctor Blog, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training

Customer Service Using Email & Chat

by Nancy Friedman, the Telephone Doctor

Yes, our Telephone Doctor customer service and communication training covers this as well.

This subject gets covered a lot; however, we want to reiterate some key points on both EMAIL and LIVE CHAT. Points that will make life easier for those who use these methods of communication.

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Posted in Call Center Training, Client Relationship, Customer Service Excellence, Email Communications, Free Customer Service Articles, Free Customer Service Tips, Team Building, Telephone Doctor Blog