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ServiceSkills.com customer service elearning

Latest "Delivering Feedback" Posts

Management Development Training Courses


Give your supervisors and managers the tools they need to succeed!

Many organizations promote managers and supervisors based on strong performance in previous jobs. But too often the skills necessary to operate effectively at the management level don’t come naturally. Succeeding in a leadership position can be complex and tricky.

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Posted in Appraisals & Interviews, Behavioral-based Interviewing, Business Communication, Coaching Skills, Coaching Skills - Service Training, CRM Service Training, Delivering Feedback, eLearning - Customer Service, Government Service Training, Healthcare Service Training, Hospitality Service Training, LMS eLearning Courses, Skills for New Managers, Team Building, Telephone Doctor Blog, Workplace Communication

Using Competencies Successfully

Using Competencies Successfully: Communicating the Way We Want People to Work

How well do the people in your organization know and apply your competency framework? This program was developed following consultations with our customers who told us that their competency frameworks were not always understood or used successfully. Competencies make explicit the way your organization wants its people to work.

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Posted in Appraisals & Interviews, Call Center Training Programs, Delivering Feedback, Learning Management System, Management Development