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Latest "Email Etiquette" Posts

Tell Em What You CAN Do

One of the most abrupt and shocking forbidden phrases you can say to a customer is, “We can’t do that.” These words close the door on the customer’s request as quickly as does its close cousin  — “That’s our policy.” Everyone has heard the “We can’t” phrase before, and we’ve heard it used in situations in which we could imagine a reasonable alternative.

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Posted in Basic Communication Skills, Communication Skills, Communication Skills Training, Customer Loyalty Training, Customer Retention Training, Customer Service Communication, Customer Service Tips, Customer Service Training, Email Etiquette, Telephone Doctor Blog

Email Apocalypse or the “Reply-to-all” click

Everyone has had the experience where they meant to send a private response to someone in a group email, but accidentally hit “reply-to-all.” If we were lucky, it was a limited mistake and only a minor annoyance. If we were less fortunate, it might have been the type of mistake that was extremely embarrassing.

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Posted in Business Communication, Business Etiquette, Call Center Training, Customer Service Tips, Customer Service Training, Customer Service Training DVDs, Email Communications, Email Etiquette, Free Customer Service Tips, Telephone Doctor Blog

8 Tips For Effective Email Communication

By Nancy Friedman, The Telephone Doctor

A recent report estimated that over 300 billion emails are sent each day! Spam messages are jamming in-boxes across the globe and the average business person now gets over 100 emails a day.

While no one denies the obvious productivity gains we’ve realized from the efficiencies of email communication, many people find themselves drowning in all these messages.

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Posted in Customer Service Challenges, Customer Service Communication, Email Communications, Email Etiquette, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Telephone Doctor Blog, Workplace Communication