ServiceSkills.com Releases New White Paper
Educational Resource Addresses The Return On Investment of Communication Skills Training
St. Louis, MO – ServiceSkills.com, a leader in web-based communication training, announces the release of a new white paper, “How Improving Communication Skills Increases Bottom Line Results.” This nine page white paper discusses the ways communication impacts business success.
By Nancy Friedman, Keynote Speaker, Customer Service Expert & Engagement Specialist.
A short, but ongoing course.
Are you really engaged?
Do you and your staff really know how to engage and interact with the customers? Do they even know what it means.
Seems as though every year there’s a “new” word in Customer Service.
This instant customer service, team building, conflict resolution, leadership and communication training library will make your organization a world-class service provider!
Get The Works! and equip your organization with the skills & strategies to increase customer loyalty, reduce client attrition, improve teamwork and manage more effectively. A turnkey employee development training library.
by Nancy Friedman the Telephone Doctor
If you ever trained a puppy, you learned how to negotiate. “SIT!” “Good boy.” “Here’s a treat.” That’s negotiation.
We negotiate with our KIDS every day. “If /when you finish your veggies, you can have the ice cream.” That’s negotiation.
And what about our spouses?