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ServiceSkills.com customer service elearning
ServiceSkills.com customer service elearning

Latest "Customer Service Etiquette" Posts

How to Prevent “Bad Apples” from Spoiling the Team

Research shows that one “bad apple” – an employee with a negative attitude – can impact your entire team. It doesn’t take long before the gloomy team member infects others with their defeatist behavior.

Customer Service TrainingFirst, we need to understand why anyone would adopt an attitude that seemingly has no professional payoff.

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Posted in Business Communication, Client Services Training, Customer Loyalty Training, Customer Retention Training, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Customer Service Training

Back To Basics

By Nancy Friedman, President, Speaker, Telephone Doctor Customer Service

My entire career has been focused on developing ways to help companies communicate better with their customers.

Back To Basics Blog ImageEach year we run this popular article as a reminder for all.

Great customer service is sought by most everyone. Businesses go out of their way to give good customer service.

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Posted in Basic Communication Skills, Basic Workplace Communication, Call Center Training, Client Relationship, Communication Skills, Customer Interactions Training, Customer Service Communication, Customer Service Etiquette, Free Customer Service Articles, Free Customer Service Tips, Keynote Speaker, Telephone Doctor Blog

10 Things Your Customers Won’t Tell You

By Nancy Friedman, The Telephone Doctor

Most business owners know that customers will walk – take their business elsewhere if they’re not treated as they’d like to be. But how does a business owner or manager find out what the customer really likes or dislikes?

Well, your customers have told us what they may not tell you.

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Posted in Business Communication, Business Etiquette, Client Relationship, Communication Skills, Customer Interactions Training, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Telephone Doctor Blog

Customer Service Training ROI White Paper

Looking to build the case for the Return On Investment of customer service, management & communication training at your organization? 

Get the link to our free White Paper:

How Improving Communication Skills Increases Bottom Line Results 

This nine page white paper details: 

  • the cost of poor communication
  • the common barriers to organizational communication
  • the importance of investing in employees
  • the benefits of communication training
  • a proven solution for improving service and communication

Click here to request complimentary pdf link

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Posted in Basic Communication Skills, Customer Interactions Training, Customer Service Etiquette, Customer Service Excellence, LMS eLearning Courses, Telephone Doctor Blog, Telephone Service Training

9 Ways to Gain the Competitive Service Edge

By Nancy Friedman, The Telephone Doctor 

Tight economy! Reduced staff! Demanding customers! 

>>> Click to download our free eBook on Customer Service Excellence

“These days it’s extra challenging to satisfy and keep customers. It’s even more important than ever because customer loyalty is generally considered the primary engine today to retain sales levels and gain an advantage over the competition. 

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Posted in Call Center Training, Client Relationship, Communication Skills, Customer Service Etiquette, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Help Desk Training, Telephone Doctor Blog

Five Simple Ways to Sabotage Your Business

By Nancy Friedman, Telephone Doctor 

There are many, many ways to sabotage your business. And, chances are, your staff is doing some of these now on the phone and in person. And worse yet, you’ve probably even heard some of this yourself (ouch!). That’s the bad news

The good news is we’re able to bring to you the top five sabotage practices and then show you how to neutralize the effects.

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Posted in Customer Service Challenges, Customer Service Etiquette, New Employee Orientation, Phone Skills Training, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Telephone Doctor Blog, Workplace Communication

Back to Basics Customer Service Tips

By Nancy Friedman, the Telephone Doctor 

I’m not just a speaker on customer service. I’ve focused my entire career developing ways to help companies communicate better with their customers. Great customer service is sought by most everyone.

Businesses go out of their way to give good customer service. Some make it; some don’t.

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Posted in Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Telephone Doctor Blog

Training To Improve Customer Relationships – Retail

By Nancy Friedman, the Telephone Doctor®
 
Some retailers blame their customer service problems on their part-time help. They’re saying that the part-timers are just that. “Part Timers.” They don’t want to take responsibility. They don’t want to take ownership. They just want to take the money and run. They can’t wait to get off work.

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Posted in Customer Service Etiquette, Customer Service Training, Telephone Doctor Blog