By Nancy Friedman, President, Speaker, Telephone Doctor Customer Service
My entire career has been focused on developing ways to help companies communicate better with their customers.
Each year we run this popular article as a reminder for all.
Great customer service is sought by most everyone. Businesses go out of their way to give good customer service.
By Nancy Friedman, The Telephone Doctor
Most business owners know that customers will walk – take their business elsewhere if they’re not treated as they’d like to be. But how does a business owner or manager find out what the customer really likes or dislikes?
Well, your customers have told us what they may not tell you.
I love to read short blogs sometimes…and I love to write them too. This is one of those short ones; Blogs don’t always need to be long.
It’s about strangers. And Customers
We know we have paid customers
We know we have internal customers
We know we have potential – future customers
We even know we have lost customers
But what about strangers as customers?
Looking to build the case for the Return On Investment of customer service, management & communication training at your organization?
Get the link to our free White Paper:
This nine page white paper details:
- the cost of poor communication
- the common barriers to organizational communication
- the importance of investing in employees
- the benefits of communication training
- a proven solution for improving service and communication
Click here to request complimentary pdf link
By Nancy Friedman, Keynote Speaker, Customer Service Expert & Engagement Specialist.
A short, but ongoing course.
Are you really engaged?
Do you and your staff really know how to engage and interact with the customers? Do they even know what it means.
Seems as though every year there’s a “new” word in Customer Service.
Proactive Customer Service
There are basically three levels of service in the world. Do your customer contact employees deliver passive, average, or proactive service to your customers? This popular video training program teaches the importance of high energy, enthusiasm, rapport building and cross selling.
Order the Complete 12 DVD Telephone Doctor Customer Service Skills Library for $3,490.