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Telephone Doctor customer service training
ServiceSkills.com customer service elearning
ServiceSkills.com customer service elearning

Latest "Customer Interactions Training" Posts

Back To Basics

By Nancy Friedman, President, Speaker, Telephone Doctor Customer Service

My entire career has been focused on developing ways to help companies communicate better with their customers.

Back To Basics Blog ImageEach year we run this popular article as a reminder for all.

Great customer service is sought by most everyone. Businesses go out of their way to give good customer service.

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Posted in Basic Communication Skills, Basic Workplace Communication, Call Center Training, Client Relationship, Communication Skills, Customer Interactions Training, Customer Service Communication, Customer Service Etiquette, Free Customer Service Articles, Free Customer Service Tips, Keynote Speaker, Telephone Doctor Blog

10 Things Your Customers Won’t Tell You

By Nancy Friedman, The Telephone Doctor

Most business owners know that customers will walk – take their business elsewhere if they’re not treated as they’d like to be. But how does a business owner or manager find out what the customer really likes or dislikes?

Well, your customers have told us what they may not tell you.

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Posted in Business Communication, Business Etiquette, Client Relationship, Communication Skills, Customer Interactions Training, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Telephone Doctor Blog

Could They be a Customer?

I love to read short blogs sometimes…and I love to write them too. This is one of those short ones; Blogs don’t always need to be long.

It’s about strangers. And Customers

We know we have paid customers

We know we have internal customers

We know we have potential – future customers

We even know we have lost customers

But what about strangers as customers?

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Posted in Client Relationship, Customer Interactions Training, Customer Service Excellence, Customer Service Tips, Customer Service Training, Difficult Customers, eLearning - Customer Service, Keynote Speaker, Personnel Training, Retail Customer Service Tips, Retail Service Training

Customer Service Training ROI White Paper

Looking to build the case for the Return On Investment of customer service, management & communication training at your organization? 

Get the link to our free White Paper:

How Improving Communication Skills Increases Bottom Line Results 

This nine page white paper details: 

  • the cost of poor communication
  • the common barriers to organizational communication
  • the importance of investing in employees
  • the benefits of communication training
  • a proven solution for improving service and communication

Click here to request complimentary pdf link

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Posted in Basic Communication Skills, Customer Interactions Training, Customer Service Etiquette, Customer Service Excellence, LMS eLearning Courses, Telephone Doctor Blog, Telephone Service Training

Are You Really Engaged?

By Nancy Friedman, Keynote Speaker, Customer Service Expert & Engagement Specialist.

 

A short, but ongoing course.

Are you really engaged?

Do you and your staff really know how to engage and interact with the customers? Do they even know what it means. 

Seems as though every year there’s a “new” word in Customer Service.

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Posted in Business Communication, Call Center Training, Client Relationship, Customer Interactions Training, Customer Service Communication, Customer Service Tips, Customer Service Training, Education Service Training, Help Desk Training, Phone Skills Training, Selling Skills, Telephone Doctor Blog

Proactive Customer Service

Proactive Customer Service

There are basically three levels of service in the world. Do your customer contact employees deliver passive, average, or proactive service to your customers? This popular video training program teaches the importance of high energy, enthusiasm, rapport building and cross selling.

Order the Complete 12 DVD Telephone Doctor Customer Service Skills Library for $3,490.

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Posted in Call Center Training, Call Center Training Programs, CRM Service Training, Customer Interactions Training, DVD Training Courses, Help Desk Training, Hospitality Service Training, Live Support Customer Service, LMS eLearning Courses, Proactive Customer Service, Retail Customer Service Tips, Retail Service Training