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ServiceSkills.com customer service elearning
ServiceSkills.com customer service elearning

Latest "Client Services Training" Posts

How to Prevent “Bad Apples” from Spoiling the Team

Research shows that one “bad apple” – an employee with a negative attitude – can impact your entire team. It doesn’t take long before the gloomy team member infects others with their defeatist behavior.

Customer Service TrainingFirst, we need to understand why anyone would adopt an attitude that seemingly has no professional payoff.

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Posted in Business Communication, Client Services Training, Customer Loyalty Training, Customer Retention Training, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Customer Service Training

Features vs Benefits

Every team member should understand the difference between a feature and a benefit. An easy way to remember the distinction is that “features tell and benefits sell.”

Let’s look at the definition:FeatureVSBenefit

Feature:

  1. A distinction or noticeable quality
  2. Something offered as a special attraction

 

Benefit:

  1. Anything that is helpful or advantageous
  2. Something that contributes to or increases well being

 

If a car dealer advertises about a model having “run flat tires” – that’s a feature. 

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Posted in Business Communication, Call Center Training, Client Services Training, Customer Service Tips, Outbound Telesales, Personnel Training, Phone Skills Training, Receptionist Training, Team Building, Telephone Doctor Blog

Free White Paper | ROI of Customer Service Training

ServiceSkills.com Releases New White Paper

Educational Resource Addresses The Return On Investment of Communication Skills Training

St. Louis, MOServiceSkills.com, a leader in web-based communication training, announces the release of a new white paper, “How Improving Communication Skills Increases Bottom Line Results.” This nine page white paper discusses the ways communication impacts business success.

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Posted in Basic Communication Skills, Client Relationship, Client Services Training, Education Service Training, Free Customer Service Articles, Free Customer Service Tips, Help Desk Training, Inbound Call Centers, Motivation & Attitude Training, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training

Service Mentality

The Service Mentality

Apart from the actual skills and techniques, why is it that some people seem like ‘naturals’ when it comes to providing great service? This program identifies and highlights the basic characteristics and traits of people who demonstrate excellent customer service.

Order the Complete 12 DVD Telephone Doctor Customer Service Skills Library for $3,490.

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Posted in Call Center Training, Call Center Training Programs, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, CRM Service Training, Customer Service Communication, Customer Service Etiquette, DVD Training Courses, Empathy Skills Training, Live Support Customer Service, LMS eLearning Courses, Proactive Customer Service, Retail Customer Service Tips, Retail Service Training, Telephone Technique Training

Listening Skills

Listening Skills

Listening is a critical component when determining the needs of your customer. Doesn’t everyone listen? Hearing is a physical process but listening requires mental involvement. This course introduces six steps to help team member become better listeners.

Order the Complete 12 DVD Telephone Doctor Customer Service Skills Library for $3,490.

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Posted in Client Relationship, Client Services Training, DVD Training Courses, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Listening Skills Training, Retail Customer Service Tips, Retail Service Training, Telephone Technique Training, Telephone Training, Workshops on Customer Service