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ServiceSkills.com customer service elearning
ServiceSkills.com customer service elearning

Latest "Call Center Agent Training" Posts

Customer Service vs. Common Sense?

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service Training

We’ve all heard the saying: “Hey, customer service is just plain old common sense.” But then we all know, too, common sense is NOT that common. 

Decided to make a quick list of a few common sense things that aren’t so common.

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Posted in Business Communication, Call Center Agent Training, Coaching Skills, Coaching Skills - Service Training, Customer Service Challenges, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Help Desk Training, Telephone Doctor Blog, Telephone Technique Training