Give your supervisors and managers the tools they need to succeed!
Many organizations promote managers and supervisors based on strong performance in previous jobs. But too often the skills necessary to operate effectively at the management level don’t come naturally. Succeeding in a leadership position can be complex and tricky.
This instant customer service, team building, conflict resolution, leadership and communication training library will make your organization a world-class service provider!
Get The Works! and equip your organization with the skills & strategies to increase customer loyalty, reduce client attrition, improve teamwork and manage more effectively. A turnkey employee development training library.
A Question of Evidence: The Behavior-Based Interview
It’s a fact. Some candidates shine at the interview but don’t work out on the job. Interviewers can easily be impressed by a candidate’s apparent abilities, but if they fail to probe into what that individual has actually achieved, they can fall into an expensive trap.
A.I.M. for Development: Setting Personal Development Objectives that Work
Are your annual reviews and development meetings as effective as they should be? Too often, personal development plans can be regarded as nothing more than a chore by many managers…..an exercise in putting meaningless objectives down on some form. This powerful DVD-based course will change all that.
Whether it’s at an appraisal or part of everyday interaction, delivering feedback is one of the most important, yet difficult skills an effective manager needs to develop. Your managers will learn to use the C.E.D.A.R. model to prepare for and engage in constructive feedback sessions.
Gaining Commitment: Setting Performance Objectives That Work
Performance objectives can be as specific, agreed upon and as time-bounded as you like, but unless they are actually achieved, they’re useless. This course provides new insights into getting team members emotionally and intellectually engaged in achieving their objectives. The manager plays a key role in engaging their people so that they want to achieve their agreed objectives.
Using Competencies Successfully: Communicating the Way We Want People to Work
How well do the people in your organization know and apply your competency framework? This program was developed following consultations with our customers who told us that their competency frameworks were not always understood or used successfully. Competencies make explicit the way your organization wants its people to work.