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ServiceSkills.com customer service elearning

Latest "Other DVD Training Courses" Posts

Customer Loyalty Training Package

This instant customer service, team building, conflict resolution, leadership and communication training library will make your organization a world-class service provider!

Get The Works! and equip your organization with the skills & strategies to increase customer loyalty, reduce client attrition, improve teamwork and manage more effectively. A turnkey employee development training library.  

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Posted in Appraisals & Interviews, Behavioral-based Interviewing, Business Communication, Call Center Training, Call Center Training Programs, Coaching Skills, Conflict Resolution, Customer Service Challenges, Customer Service Communication, Customer Service Training DVDs, Diffusing Irate Customers, Education Service Training, Email Communications, Employee Satisfaction, Ethics At Work, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Internal Customers, Learning Management System, Listening Skills Training, New Employee Orientation, Other DVD Training Courses, Outbound Telesales, Personnel Training, Phone Skills Training, Proactive Customer Service, Questioning Techniques, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Selling Skills, Skills for New Managers, Team Building, Telephone Doctor Blog, Telephone Technique, Telephone Training, What To Say When Training, Workplace Communication, Workshops on Customer Service

Ethics in the Workplace

Canine Conduct

Was it all just a dream? Joe comes to realize that some of the ethical shortcuts he’s been taking around the office could come back to haunt him. It’s time to raise his level of integrity.

Suggested Topic Applications:

  • Staff Meetings
  • Team Building
  • Internal Service
  • Managing Change
  • Ethics & Integrity

Running Time: 3 minutes

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Posted in Conflict Resolution, Difficult Employees, Other DVD Training Courses, Skills for New Managers

New Employee Orientation

Avoid Problems Before They Start!

The first few weeks at a new job can be challenging and every organization has its own set of rules and procedures. The eight vignettes in this program will help you rnew team members avoid problems early on! Topics covered include dress code, personal phone calls, tardiness, office politics, internal jargon, becoming too familiar too fast and more.

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Posted in Other DVD Training Courses, Workplace Communication

Email Policies – What Your Organization Needs to Address

Address and Establish Email Policies for your Organization

E-mail has quickly become an essential part of business communications. Along with benefits come some serious pitfalls. Your team is sure to enjoy a lively discussion of topics such as jokes and personal e-mails, confidentiality, avoiding harshly worded e-mails, accidentally replying to all and much more.

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Posted in Communication Skills, Email Communications, Other DVD Training Courses, Workplace Communication

Customer Service Challenges: Working at a Call Center

Identify and Discuss Common Customer Service Challenges

Perfect for ALL customer contact employees. Eight wrong-way vignettes put your class in charge of determining what went wrong and how each cusotmer interaction should have been handled. This program features vignettes with really irate callers, rambling customers, sexual harassment by a caller, knowing when to escalate upset callers, callers who put CSRs on hold, loud background noises and more.

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Posted in Call Center Training, Customer Service Challenges, Other DVD Training Courses

Customer Service Challenges: MORE Call Center Difficulties

Eight More Common Customer Service Challenges

Eight MORE wrong way vignettes put your class in charge of determining what went wrong and how each customer interface should have been handled. Scenes include dealing with elderly customers, cell phone callers, condescending callers, callers under the influence, clients who misuse products, threatening callers and much more.

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Posted in Call Center Training, Customer Service Challenges, Other DVD Training Courses

Fixing Performance Problems

Delivering Feedback: Fixing Performance Problems

Whether it’s at an appraisal or part of everyday interaction, delivering feedback is one of the most important, yet difficult skills an effective manager needs to develop. Your managers will learn to use the C.E.D.A.R. model to prepare for and engage in constructive feedback sessions.

Individual course package is $990 – order the Complete Newmarket Learning Management Package for $2,990

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Posted in Appraisals & Interviews, Conflict Resolution, Learning Management System, LMS eLearning Courses, Management Development, Other DVD Training Courses, Personnel Training

Setting Performance Objectives

Gaining Commitment: Setting Performance Objectives That Work

Performance objectives can be as specific, agreed upon and as time-bounded as you like, but unless they are actually achieved, they’re useless. This course provides new insights into getting team members emotionally and intellectually engaged in achieving their objectives. The manager plays a key role in engaging their people so that they want to achieve their agreed objectives.

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Posted in Appraisals & Interviews, Call Center Training, Learning Management System, Management Development, Other DVD Training Courses, Team Building, Workplace Communication